Email Operations Manager — DTC E-Commerce Agency (Remote, Full-Time or Part-Time)

Email Marketing Operations Manager — Klaviyo / E-Commerce

We are an email marketing agency that manages campaigns and automated flows for fast-growing e-commerce brands across health, supplements, dental, beauty, and shapewear.

From the start of June, you will be working across four active e-commerce brand accounts, helping to manage the full email marketing operations for each brand.

We are looking for someone who can take ownership of the operational side of our email accounts, so the founder can focus on growth, sales and high-level strategy.

This is not a basic VA role.

We need someone who genuinely understands e-commerce email marketing, Klaviyo, customer journeys, campaign planning, performance data, design direction and the full process of getting high-converting emails from idea to launch.

It is good to make a nice-looking email, but that is not enough.

The goal is to create emails that get opened, clicked and purchased from.

You will be responsible for:

Managing campaign and flow operations across four e-commerce brand accounts
Monitoring campaign and flow performance inside Klaviyo
Reviewing open rates, click rates, placed order rates, purchase rates and overall revenue performance
Identifying what is working, what is underperforming and what needs improving
Planning monthly campaign calendars for each brand
Knowing what emails need to go out, when they need to go out and why
Creating clear, detailed briefs for the graphic designer
Making sure the designer understands the copy, customer journey, offer, layout, CTA placement and overall email objective
Reviewing completed designs and checking whether they are built to convert, not just look nice
Slicing approved Figma designs and building them cleanly inside Klaviyo
Setting up campaigns, segments, links, discounts and scheduling
Checking emails properly before launch, including mobile view, links, layout, CTAs and copy
Keeping deadlines, flow updates and account tasks organised
Spotting problems before they become problems
The Briefing Side Is Important

A big part of this role is knowing how to brief the graphic designer properly.

You need to understand how to explain:

What the email is about
What the customer needs to feel or understand
Where the customer is in their journey
What pain point, offer or angle the email is focused on
Where the CTA should be placed
What the main click action should be
How the design should guide the reader towards the purchase
What sections are needed and why
How the email should be structured for conversion

We do not want random pretty emails.

We want emails that have a reason behind every section.

Every headline, image, CTA, product block, review, offer and benefit should have a purpose.

What We Need From You

You must have:

Strong Klaviyo experience across campaigns, flows, segments and analytics
Experience working with e-commerce/DTC brands
The ability to read email performance data and understand what action needs to be taken
A good understanding of open rate, click rate, placed order rate, purchase rate and revenue per recipient
Experience briefing or managing designers/creatives
Confidence working with Figma designs and building emails in Klaviyo
Good attention to detail when checking links, layout, mobile view, copy and scheduling
The ability to work independently without needing constant direction
A strong understanding of what makes an email convert, not just look good
Awareness of trending topics, design trends, seasonal campaigns and what is currently working in e-commerce

You should be able to look at what is happening in the world, what is trending online, what customers are reacting to, and help turn that into relevant campaign ideas for our brands.

Growth Opportunity

This is a strong opportunity for someone who wants to grow into a serious e-commerce email marketing expert.

You will be working directly inside real brand accounts, learning how campaigns, flows, offers, customer journeys and creative decisions affect actual revenue.

You will also be taught and guided along the way, especially around strategy, creative direction, campaign structure, customer journey thinking and how to improve email performance.

The more you improve, the more responsibility you will be given.

The goal is for you to grow with the agency long-term.

This Role Is Not For You If

Please do not apply if:

You have never worked in e-commerce email marketing
You only have basic admin or VA experience
You need constant instructions for every task
You cannot look at Klaviyo data and explain what it means
You cannot build emails from Figma into Klaviyo
You do not understand customer journeys
You only care about making emails look nice, without thinking about clicks and purchases
You are not comfortable taking responsibility for deadlines and account operations
Pay & Growth

Starting pay is $500 per month, depending on experience and ability.

This will be reviewed based on performance. If you prove you can take ownership, manage accounts properly and help the agency run smoother, the role can grow up to $1,500 per month as responsibilities increase.

This can be full-time or part-time depending on the right fit.

We are looking for someone long-term who can grow with the agency as we scale.

How To Apply

Application subject line: The Flash

No exceptions. Applications without this subject line will not be reviewed.

When applying, please include examples of previous work, results, Klaviyo screenshots, campaign examples, flow examples or anything that shows your experience.

For a quicker response, message on WhatsApp:

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