E-commerce Process Operator / Operations Manager (Full-time, Long-term)

ABOUT THE ROLE
We’re looking for a highly organized and experienced Process Operator / Operations Manager to help improve our systems and ensure everything in our e-commerce business runs smoothly.
You’ll work closely with the owner and our 15-person team to create, improve, and enforce SOPs (Standard Operating Procedures) and workflows across departments.
Your mission: make sure everyone knows what to do, when, and how — keeping operations efficient and scalable.


WHAT YOU’LL DO
Review and improve existing SOPs and workflows
Create new SOPs where needed and ensure team compliance
Manage and monitor tasks in ClickUp
Track and improve efficiency using Google Sheets and automations
Coordinate between teams (marketing, customer service, fulfillment, etc.)
Identify bottlenecks and suggest process improvements
Provide weekly performance reports to the owner


TOOLS WE USE
Google Workspace (Sheets, Docs, Drive)
ClickUp (project management)
Shopify (stores)
Funnelish (funnels)
Front (shared inbox)
Experience with these tools is a big plus.


REQUIREMENTS
Minimum 3 years experience in operations, process management, or e-commerce
Strong organizational and analytical skills
Excellent English communication skills (written and verbal)
Proven ability to create and implement SOPs
Proactive mindset — you think beyond execution and improve systems
Available full-time (40 hours per week) for a long-term position


NICE TO HAVE
Experience managing remote teams
Knowledge of automation tools (Zapier etc.)
Background in e-commerce or digital marketing


WHAT WE OFFER
Full-time, long-term position (not freelance)
Competitive salary based on experience
Flexible working hours (with partial overlap with European time)
Opportunity for growth and professional development
Supportive, international team culture


HOW TO APPLY
Please include the following in your application:
A short introduction about yourself and your experience with process improvement
Examples of SOPs or workflows you’ve created or improved
Your expected monthly salary (in USD)
The phrase “Process Excellence” at the top of your message (so we know you read the full post)