E-Commerce Operations & Customer Experience Assistant

ABOUT US

We are a online= direct-to-consumer luggage brand, established 9 years, featured in Travel+Leisure, Conde Nast Traveler. You will work directly with the founder.

SCHEDULE
Full-time, Monday to Friday, 8:00 AM to 4:00 PM US Eastern Time (8:00 PM to 4:00 AM Philippine Time). Night shift — only apply if you can do this long-term.

RESPONSIBILITIES

Answer customer service tickets in Gorgias (order status, returns, exchanges, product questions).
Build and improve our Gorgias macros.
Process daily orders in ShipStation before carrier cutoffs.
Daily communication with our warehouse associate.
Track and categorize monthly expenses in Excel from files we provide.

REQUIREMENTS

2+ years in e-commerce customer service or operations. Gorgias and ShipStation experience preferred.
Strong Excel skills.
Professional written English.
Quiet home office with reliable internet and your own computer. You work independently.

HOW TO APPLY

Subject line must start with the word TRUNK.
First line of your application: the Excel formula that totals Column B only where Column A says Shipped.
Attach a screenshot of a speedtest.net result from today.

Include a 2-3 minute video (send link to any platform that works without requesting access). Title the video YourLastName_AS2026.

Face on camera, recorded at your work desk, answering:
Q1: A customer says their order shows delivered but never arrived. What do you do?
Q2: What is your experience with ShipStation or similar software?
Q3: Why do you want a long-term night-shift role with one company?

Tell us what e-commerce tools you have used?