Detail-Oriented Inbox Manager (Instantly + GoHighLevel) — US ET

We run an email outreach and appointment-setting operation for a US coaching company.

We need a precise, reliable inbox and CRM manager to monitor replies and move leads through our process during US business hours. This is not a creative or strategy role - it is an execution role for someone who follows a defined process exactly, responds fast, and never lets things slip.

Read this entire post before applying. Applications that ignore the instructions at the bottom will be deleted.

What you'll do:

- Monitor our email outreach inbox (Instantly) and CRM conversations (GoHighLevel) during your shift
- Read incoming replies and act on each one according to our exact written process
- Book appointments on the correct calendar when a lead confirms a time and provides their number
- Keep our tracking sheet updated accurately
- Escalate anything non-standard (questions, objections, unusual replies) to me instead of guessing

The workload itself is light - you are reacting to notifications, not doing constant busywork. What matters is that you are online, alert, and fast to respond the entire window.

Hours (non-negotiable):

- 9:00 AM – 6:00 PM US Eastern Time (ET), Monday–Friday
- You must be online and responsive within 30 minutes during these hours
- Able to work these hours consistently. If you'll be unavailable for specific hours or days, that's fine - but you must let me know at least 48 hours in advance. What I won't accept is last-minute no-shows or going quiet during your shift.

A reply that sits unanswered can cost us a booked call, so responsiveness is the single most important part of this role

Hard requirements (do not apply if you don't meet these):

- Proven hands-on experience with Instantly
- Proven hands-on experience with GoHighLevel (GHL)
- Excellent written English
- Reliable, fast internet and a backup plan for outages

Who this is for:

Someone precise, dependable, and professional who takes pride in following instructions exactly and being the person things never fall through with. If you need to be chased, reminded, or managed closely, this is not the role for you.

Hiring process:

A short interview call, followed by a paid trial period, so we can both confirm it's a fit before committing long-term.

HOW TO APPLY (follow exactly):

1. Begin your application with the word READY so I know you read this post.
2. Briefly describe a role where you were responsible for monitoring messages or an inbox and your response time mattered — how fast did you respond, and how did you make sure nothing slipped?
3. Tell me about a time you had to follow a detailed, step-by-step process precisely and consistently. What was it, and how did you make sure you never skipped a step?
4. Confirm you can be online and responsive 9 AM – 6 PM Eastern Time (US), Monday–Friday — and state what that time range is in your local timezone so I know you've checked.
5. List your hands-on experience with Instantly and GoHighLevel specifically.

Applications that don't start with READY or don't answer all five points will not be considered.