Customer Support Partner

???? We’re Hiring: Customer Support Representative (Remote)

We’re looking for a reliable, empathetic, and detail-oriented Customer Support Rep to join our fast-growing e-commerce brand. This is a remote position with flexible hours. We sell products that truly help people — and we need someone who can represent our brand with warmth, clarity, and professionalism.

???? Who You Are:
• You genuinely care about helping people and solving problems
• You write clear, friendly, and concise messages
• You’re a proactive thinker who doesn’t wait to be told what to do
• You’re tech-savvy and comfortable using tools like Shopify, Richpanel, or similar platforms (or willing to learn fast)
• You thrive in a fast-paced, evolving environment

???? Responsibilities:
• Respond to customer inquiries via email (and potentially chat or social media)
• Resolve issues such as order updates, returns, product questions, etc.
• Flag common problems and help us improve internal processes
• Maintain a consistent tone that matches our brand voice: supportive, kind, and occasionally witty

???? To Apply:

Please send a short video (1-2 minutes max) answering the following:
1. Why are you interested in this role?
2. Tell us about a time you turned an unhappy customer into a happy one.
3. What’s your current availability (days/times per week)?
4. What expereince do you have doing customer support, what platforms have you used and for how long?
5. What’s your ideal hourly rate?


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? Bonus Questions (Please answer in writing alongside your video):
• Have you worked with any customer support platforms (e.g., Gorgias, Zendesk, Freshdesk)?
• What would you do if a customer emails saying they haven’t received their order after 10 days?