Customer Support Associate (Remote)

** This is a remote role and may require shifting schedules to support business needs.

Who is Neuro?

At Neuro, we empower better minds with innovative, science-backed formulas. Our products are accessible, portable, shareable, and work fast anywhere you are. Meet the new generation of gum and mints.

We’re a premium functional wellness brand focused on helping people optimize their day-to-day lives through clean, reliable solutions for focus, clarity, and cognitive support. Neuro has been featured on platforms like The Joe Rogan Experience, Fast Company, The New Yorker, and The Daily Beast, and our founders appeared on Shark Tank Season 11.

Role Overview
We’re hiring experienced Customer Support Associates to support our growing customer service operation across all assigned channels, including email, live chat, phone calls, and social media comment moderation. These roles are critical to maintaining a high-quality, on-brand customer experience as volume grows across eCommerce, marketplaces, and social platforms.

Key Responsibilities
- Manage customer support inquiries across email, live chat, phone calls, and social media moderation
- Deliver consistent, empathetic, and on-brand support across all customer touchpoints
- Resolve order, shipping, subscription, billing, and product inquiries accurately and efficiently
- Work directly within Shopify, TikTok Seller Center, Amazon Seller Central, and customer support platforms
- Use and maintain workflows in Gorgias and Zendesk (CRM)
- Manage and resolve Amazon Seller Central–related inquiries, including order issues, delivery concerns, and customer communications
- Support subscription-related inquiries using platforms such as Skio, Recharge, and similar tools
- Leverage AI-powered tools to improve response speed, accuracy, and consistency
- Work with WMS and fulfillment tools, including ShipStation and similar order and shipping management systems
- Identify when issues require escalation and route appropriately
- Maintain accurate documentation, tagging, and CRM hygiene
- Flag recurring issues, trends, or operational gaps to the CS lead
- Support peak volume periods, launches, promotions, and operational changes
- Work flexible or shifting schedules as required
- Willing to render overtime during high-volume periods when needed

Qualifications
- At least 1 year of experience in customer support or customer experience roles
- Hands-on experience with:
Shopify
TikTok Seller Center
Amazon Seller Central
Gorgias
Zendesk
- Experience using AI tools to support CS workflows
- Experience supporting subscription platforms (Skio, Recharge, or similar)
- Familiarity with WMS and fulfillment tools (ShipStation or similar)
- Strong written English communication skills
- Comfortable engaging with customers on social media platforms
- Highly organized, detail-oriented, and dependable
- Able to work independently in a remote environment
- Customer-first mindset with strong judgment and problem-solving skills
- Open to shifting schedules and overtime when required

How to Apply

- If you’re interested, please email a PDF copy of your resume and a short cover letter to ----------
- In your cover letter, please answer the following question: If you had a superpower, what would it be and why?


Email subject line:
Rockstar CS – [Your Name]

Please note: Applications will be reviewed on a rolling basis. Due to the volume of applications, only candidates who move forward will be contacted.