Customer Support Associate - German speaking

What to expect:
Support and communication with our guests and partners via email, chat, and, if necessary, telephone
Processing inquiries related to bookings, arrivals & departures, special requests, and feedback
You are the first point of contact for urgent problems or emergencies
Close collaboration with internal teams (e.g., Operations, Marketing)
Support in quality assurance of our guest processes
Helping to shape and optimize our guest journey

What you bring:
Experience in customer service, ideally in the hotel, tourism, or hospitality industry
You have a genuine passion for guests, speak their language—and can also handle challenging situations professionally
Very good German skills, both written and spoken (C1+), good English skills
Experience working with Slack, Notion, and CRM tools
Structured way of working, reliability, and an eye for detail

You are digitally savvy, a team player, and enjoy working remotely