Customer Support Associate

Location: Remote (Philippines)Working Hours: US Business HoursCompany: ----------

About the Role
At ---------- , we are redefining how homeowners and contractors source high-quality cabinetry. We are looking for a dedicated Customer Support Associate to join our remote team in the Philippines. As a foundational member of our service department, you will be the primary point of contact for our customers, ensuring a seamless and "white-glove" experience from browse to build. We are looking for a future leader who can help us build out our support processes and eventually transition into a Team Manager role as we scale.

Key Responsibilities
- Customer Advocacy: Act as the primary point of contact for inquiries via phone, email, and chat, providing exceptional support and guidance.
- Order Management: Track orders, coordinate with manufacturers, and proactively resolve any shipping or damage claims.
- Sales Conversion: Guide prospective customers through the purchasing process, answering questions to help them confidently complete their orders.
- Process Improvement: Help document FAQs and support workflows to assist in training future tea ---------- mbers.

What We’re Looking For
- Communication: Exceptional verbal and written English skills. You can explain details clearly and professionally to both DIYers and contractors.
- Experience: Prior experience in customer support, preferably in e-commerce, logistics, or the home improvement industry. Candidates with experience handling North American RTA (Ready-to-Assemble) cabinets are highly preferred.
- Tech Savvy: Comfortable using various support platforms, CRM software, and communication tools.
- Ambition: You don't just want a "job"; you want to help build a department and are excited by the prospect of managing a team in the future.
- Availability: Must be able to work US business hours reliably.

Why Join ---------- ?
- Remote Flexibility: Work from the comfort of your home in the Philippines.
- Growth Potential: Real upward mobility into management as our team expands.
- Competitive Compensation: Attractive pay structure tailored for top talent.

How to Apply
Interested candidates should submit their resume and a brief cover letter explaining why they are a great fit for this role. Please send applications to ----------