Customer Support Agent (Spanish Market – eCommerce)

We are looking for a reliable and detail-oriented Customer Support Agent to handle our eCommerce customer service for the Spanish market.

Your main tasks:?– Answer customer emails via eDesk?– Handle delivery questions, refunds and order issues?– Use predefined templates and follow clear procedures

Requirements:?– Fluent written Spanish (mandatory)?– Previous eCommerce or customer support experience?– Calm, polite and solution-oriented mindset?– Available 8 hours per day and 6 days a week.

Tools used: eDesk, Shopify

To apply, please answer the following:
1. Write a short reply in Spanish to a customer asking where their order is.
2. Describe your previous customer support experience.