Customer Support Agent (Part-Time, Remote) | US Timezone CoverageCustomer Support Agent (Part-Tim

We're a fast-growing startup in the health and wellness supplements space, running branded subscription products on Shopify. We're scaling rapidly, which means ticket volume grows every day. We're looking for a reliable Customer Support Agent based in the Philippines to cover our US timezone hours.
This is a long-term role with real growth potential. We promote from within, and as we scale, so will your responsibilities.

The Role
We're looking for a reliable Customer Support Agent to cover our US-based customers during US timezone hours. You do not need to be online all night. What matters is that no customer is left waiting too long for a reply.
The role follows clear SOPs. What matters most is consistency, professionalism, and genuine care for the customer.

What you'll do:

Respond to all customer inquiries in a timely manner, ensuring US timezone customers are covered promptly
Handle complaints, refund requests, tracking inquiries, and FAQs
Maintain a professional, on-brand tone in every interaction
Use Claude AI / ChatGPT to help generate and quality-check responses
Contribute to documentation and flag process improvement opportunities
Report on refund and complaint trends
Participate in weekly team calls


Platforms you must know:

Commslayer (primary support inbox)
Shopify
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Claude AI or ChatGPT (we use AI for every response, comfort with these tools is a must)
Parcel Panel (bonus)


What we're looking for:

Minimum 2 years of customer support experience
Fluent written English, clear, precise, and professional
Comfortable with AI tools like Claude or ChatGPT as part of your daily workflow
Comfortable with an async, check-in style workflow rather than a fixed shift
Available to work during US timezone hours (evening/night shift Philippines time)
Organized, self-motivated, and honest with time tracking
Not currently in a conflicting full-time role
Available to start soon


What we offer:

Around 4 hours per day guaranteed, with room for more based on your availability and ticket volume
As we scale, volume grows and so do your hours and earning potential
Direct line to the Co-Founder, short lines, real feedback, and your voice actually heard
Weekly team calls with room to discuss improvements and shape how CS operates
A role that grows with you, we promote from within and reward consistency
You will not be a ticket number here, you will be a key part of how we grow


How to Apply
Tell us about your relevant CS experience and why you think you are a great fit for this role. Please start your application with the word: Watermelon. Applications that do not include it will not be considered.
We look forward to hearing from you.
Cristian