Customer Support Agent (Full-Time, Work From Home, eCommerce Brand)

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Hi, and thanks for stopping by.

We are Stepprs, a fast-growing eCommerce brand selling to customers in the US, UK and Australia. We are building our own in-house customer support team and looking for friendly, reliable agents to join us full-time and grow with us long-term.

This is a work-from-home role, 40 hours a week (8 hours a day), with fixed monthly pay in USD plus performance bonuses.

What you will be doing:
- Answering customer emails and messages through our support platform (Commslayer)
- Helping customers with order questions, tracking, returns and refunds
- Solving product questions and making sure every customer feels genuinely taken care of
- Keeping replies fast, warm and human, never robotic or copy-pasted
- Working alongside a small team and your shift lead to keep satisfaction high

What we are looking for:
- At least 2 years of customer support experience
- Experience supporting a DTC or eCommerce brand (returns, refunds, "where is my order")
- Shopify experience
- Strong written English, clear, natural and friendly (this matters a lot, we test it)
- Reliable internet and a quiet place to work
- Comfortable committing to a fixed shift

Nice to have:
- Experience with helpdesk tools like Zendesk, Gorgias or Intercom
- Experience with 3PL or fulfilment systems
- Worked directly inside a DTC brand before

Shifts (please apply for the one you can commit to):
- Day shift: roughly 8am to 5pm Philippine time
- Night shift: roughly 9pm to 6am Philippine time (covers our US customers)

Why join us:
- Full-time, stable, long-term role with a brand that is growing fast
- Work from home, no commute
- Fixed monthly salary in USD plus performance bonuses, paid on time
- A real team that backs you, with a lead who trains and supports you
- Modern tools and AI that handle the boring tickets, so your work stays interesting

How to apply:
Click the link below and fill out the short application form.

We read every application. Good luck, we are excited to meet you.

APPLY HERE: ----------