Customer Success Manager For Online Program

The Role:

You'll be the person who makes sure every client has a smooth experience from the ---------- nt they sign up. You'll handle onboarding, regular check-ins, and make sure nobody slips through the cracks. You'll also help with admin and coordination across the team so things run smoothly behind the scenes.

This is a client-facing role — you'll be communicating with real people, so strong written English and a warm, professional tone are essential.

What You'll Be Doing:

Client Onboarding

Setting up new clients when they join (Slack channel creation, sending welcome messages, making sure they have access to everything)
Confirming all deliverables have been sent and received
Making sure every new client feels welcomed and knows exactly what to expect

Client Check-Ins & Retention

Running regular check-ins with active clients to see how they're doing
Identifying clients who are disengaged, unresponsive, or at risk of leaving
Reaching out proactively to re-engage clients before they go silent
Flagging at-risk clients to the team so we can take action early
Tracking client milestones and making sure people are progressing through the program

Admin & Coordination

Keeping our client tracking systems updated and organized
Coordinating between the coaching team, fulfillment team, and lead gen team to make sure nothing falls through the cracks
Helping manage the team Slack workspace (organizing channels, keeping things tidy)
Scheduling and calendar management as needed
Handling client questions that don't require coaching expertise (billing, access issues, general program questions)
Preparing simple reports on client status, engagement levels, and retention metrics


Requirements

Must-Haves:

Excellent written English — you'll be messaging clients directly, so your communication needs to be clear, warm, and professional
Experience in customer success, client management, virtual assistance, or a similar client-facing role
Highly organized — you'll be tracking multiple clients and making sure nothing gets missed
Comfortable with tools like Slack, Google Drive, Google Sheets, and Zoom
Proactive — you don't wait to be told what to do. If you see a client going quiet, you reach out. If something is falling behind, you flag it.
Reliable — you show up on time, meet deadlines, and communicate if something comes up

Nice-to-Haves:

Experience working with online coaching programs, course creators, or digital businesses
Familiarity with platforms like Whop, Circle, or similar community/membership platforms
Experience with CRM tools or client tracking systems
Background in the creator economy, social media marketing, or UGC


Schedule & Availability

20 hours per week (flexible on how you split the days)
Must be available during US EST business hours for at least part of your shift (client communication happens in EST)
Some tasks can be done on your own schedule, but responsiveness during EST hours is important


Compensation

$5.00 USD/hour
Paid twice monthly (1st and 16th of each month)
Time tracking required — simple timesheet submitted before each payment date
Independent contractor arrangement


How to Apply
Please send a message that includes:

A brief intro about yourself and why this role interests you
Your relevant experience (especially anything client-facing or in online businesses)
Your availability and timezone
A short example of how you'd write a friendly check-in message to a client who hasn't been active in 10 days (just 2-3 sentences — we want to see your communication style)

We're a small team that values people who take ownership, communicate well, and genuinely care about helping clients succeed. If that sounds like you, we'd love to hear from you.