Customer Success Manager

We’re looking for a Customer Success Manager to ensure our users have a great experience across both products. You’ll be the frontline point of contact for customers — making sure issues are resolved quickly, feedback is captured, and customers feel supported and heard.

This role is part-time and on-call to start, with the opportunity to grow into a full-time position as we scale.


Responsibilities
• Monitor and respond to customer emails related to both the AI Mock Interviewer and AI Interviewer
• Manage and respond to messages in our AI support chat
• Proactively identify and flag customer issues, bugs, or concerns to the team
• Track customer feedback, recurring issues, and feature requests
• Ensure interview candidates are having a smooth experience on the platform
• Occasionally call customers if an issue is better handled live (a plus, not required)
• Help maintain a high-quality customer experience as we onboard new users and customers
• Assist with light operational tasks related to customer success as needed


Who We’re Looking For
• Experience in Customer Success, Customer Support, Account Management, or Operations
• Strong written communication skills — clear, friendly, and professional
• Comfortable working in a fast-paced, early-stage startup environment
• Organized and detail-oriented — able to keep track of multiple customer threads
• Proactive problem solver who doesn’t wait to be told what to do
• Flexible with hours and available to overlap with PST when needed
• Comfortable using tools like email, chat platforms, CRMs, and internal dashboards
• Bonus: experience in recruiting, HR tech, SaaS, or calling customers


About Nora AI

Nora AI builds AI-powered interview products used by both candidates (AI Mock Interviewer) and recruiters/companies (AI Interviewer). Our goal is to make interview preparation and screening faster, fairer, and more effective — and customer experience is critical to that mission.

Our AI Interviewer: ----------
Our AI Mock Interviewer: ----------