Customer Success & Implementation Manager

Customer Success & Implementation Consultant

(Remote, full-time, East Coast hours)

IMPORTANT: Please apply with a CV, a short message explaining your B2B SaaS experience, and a brief video introducing yourself,— otherwise we cannot consider your application.

About Wave Nine

Wave Nine helps the world’s leading organizations run more effectively with Objectives and Key Results (OKRs) — aligning teams, accelerating results, and bringing purpose to work. We are hands-on consultants and implementation partners who guide clients through full OKR rollouts — from leadership workshops and training to software enablement.

As a WorkBoard strategic partner, we help enterprises implement the OKR platform that drives strategy execution at scale.

The Role

We’re looking for a Customer Success & Implementation Consultant — someone who thrives at the intersection of technology, process, and people. You’ll work directly with our enterprise clients to implement WorkBoard, enable teams, and ensure adoption success.

This is not a reactive support role. You’ll lead onboarding sessions, configure software, advise on OKR best practices, and build long-term client relationships that result in measurable impact.

What You’ll Do

Guide new customers through platform onboarding, configuration, and rollout.

Host live client sessions (often on camera) to train, troubleshoot, and drive adoption.

Translate business needs into practical workflows and configurations inside the platform.

Partner with consultants to align software implementation with client OKR strategy.

Proactively identify and solve issues before they become problems.

Contribute to playbooks, documentation, and continuous improvement of client delivery processes.

What You Bring

3+ years of experience in Customer Success, Implementation, or Consulting for B2B SaaS.

Strong technical aptitude — you love learning software deeply and helping others use it effectively.

Excellent communication and presentation skills; confident leading client sessions over Zoom.

Ability to work independently with enterprise clients, balancing multiple projects at once.

A proactive, ownership-driven mindset — you don’t just close tickets, you solve business challenges.

Experience with OKRs, WorkBoard, Asana, or similar tools is a plus.

Why You’ll Love Working Here

At Wave Nine, you’ll join a fast-growing, international team that combines strategy consulting with modern SaaS enablement. Your work will directly influence how our clients operate and perform.
We offer:

A flexible, fully remote environment (East Coast hours)

Competitive compensation

Opportunities for growth into senior consulting and program management roles

A mission-driven culture built around clarity, impact, and collaboration

How to Apply

Send us your CV, a short note, and a video introducing yourself. Tell us why this role excites you and how your background fits. Applications missing these will not be reviewed.

Would you like me to make it a bit more senior-sounding (e.g. “Implementation Consultant, Enterprise Clients”) or slightly more mid-level to keep the pool broader but higher-quality?