Customer Service Support

Clean Seal Australia is a growing trades business based in Melbourne. We currently receive 30+ new ---------- per day through Facebook, Instagram, Google Ads, and our 2 websites — and we’re looking for a reliable, confident Full-Time Virtual Assistant to help manage customer communication and day-to-day admin.

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ABOUT THE ROLE

This is a full-time, long-term role for a confident and organised Virtual Assistant.

Your main job is to handle new customer enquiries and help move them to the next step.

You will:

- Respond to new enquiries
- Ask questions to understand what the customer needs
- Send an email quote OR
- Book the customer into our calendar for an in-person quote with one of our team
- You will also help with general admin tasks to support the day-to-day running of the business (such as filing paperwork or sourcing materials).


KEY RESPONSIBILITIES:

- Learn about all of our products and services
- Respond to customer ---------- via Facebook Messenger, email and phone
- Speak confidently with customers to understand their requirements
- Send email quotes or book appointments into the calendar
- Follow up leads and keep enquiry records organised
- Perform general admin tasks (filing paperwork, sourcing materials, basic business support)
- Communicate clearly with the internal team

REQUIRED SKILLS & EXPERIENCE

- Strong spoken and written English (must be confident speaking english on phone calls)
- Proven experience in customer service, lead handling and appointment setting
- Available Monday–Friday, 9:00am–5:00p ---------- lbourne Australia time
- Highly organised, reliable and responsive
- Comfortable working independently and managing multiple enquiries

PREFERRED SKILLS & EXPERIENCE (BUT NOT ESSENTIAL)

- Facebook Messenger / Meta Business Suite
- ServiceM8
- Xero
- Experience working with trades businesses, renovation services or appointment-based businesses

WHAT WE OFFER:

- Full-time, ongoing role
- Stable workload with a growing Australian business
- Clear systems and training provided
- Long-term opportunity for the right candidate

HOW TO APPLY:

- A brief introduction about your experience
- Examples of customer service roles or experience you have that are related to this job opportunity
- Confirmation of your availability during Melbourne, Australia business hours