Customer Service (Shopify + AliExpress Support)

Hi,

We operate 3 Shopify stores and manage multiple customer support mailboxes.

We are looking for an experienced Customer Service VA to handle customer emails, support tickets, and communication with AliExpress sellers.

Only candidates with 5+ years of relevant experience will be considered.

Requirements (Must Have)
Strong knowledge of Shopify (advanced level, not basic)
Strong knowledge of AliExpress (advanced level, not basic)
Experience with Help Scout
Experience using ChatGPT and other AI tools
Excellent written English communication skills
Ability to work independently and follow SOPs
Bonus Qualifications
Experience handling PayPal disputes
Experience handling Stripe disputes and chargebacks
Experience with repetitive sales/customer service processes
Experience working with multiple Shopify stores
What We Offer
Detailed training and SOPs
Long-term opportunity for the right candidate
Work with an established eCommerce business
How to Apply

Please reply to this job post with the following subject line:

"2026 June Customer Service Shopify"

Important:
If you have less than 1 year of Shopify experience, please do not apply. We are looking for experienced professionals only.

Thank you for applying, and we look forward to hearing from you.