Customer Service & Sales Virtual Assistant — Car Rental Agency

ABOUT US:

Geaux Elite Auto Rentals is a fast-growing car rental agency based in Austin, Texas. We provide reliable and affordable weekly vehicle rentals for gig workers, rideshare drivers, delivery drivers, and everyday customers who need dependable transportation.

Our company is continuing to grow, and we are looking for a dependable Customer Service & Sales Virtual Assistant to help manage leads, communicate with customers, assist with reservations, and support current renters.

This is a customer-facing role within the car rental industry. You will be communicating with people who are interested in renting vehicles, current renters who have questions, and customers who may need assistance during their rental period.

This is not a simple data entry role.

We are looking for someone who is professional, detail-oriented, proactive, comfortable speaking with customers, and able to follow instructions carefully.

PLEASE DO NOT APPLY IF THIS DOES NOT DESCRIBE YOU:

We are looking for someone who is:

• Self-motivated
• Reliable
• Detail-oriented
• Thorough
• Professional
• Organized
• A quick learner
• Comfortable making phone calls
• Comfortable speaking and writing in English
• Able to follow instructions carefully
• Able to work with minimal supervision
• Comfortable using CRM systems and online tools
• Willing to learn and improve
• Able to communicate in advance if there is an issue
• Able to think through problems and bring solutions, not just questions

You must have strong customer service skills, strong English communication skills, and the ability to stay calm and professional when customers have questions, concerns, or issues.

POSITION OVERVIEW:

The Customer Service & Sales Virtual Assistant will help manage incoming leads, follow up with potential renters, answer customer questions, assist with reservations, and support current renters with general communication.

Your main focus will be helping us provide a great customer experience while also helping keep our vehicles rented.

KEY RESPONSIBILITIES:

Lead Response & Sales Support

• Respond to new leads quickly
• Answer questions about vehicle availability, pricing, rental requirements, and rental terms
• Call prospective renters when needed
• Follow up with leads who have not completed the rental process
• Help move qualified leads toward booking
• Assist with scheduling reservations and pickup times
• Update lead status inside the CRM

Customer Communication

• Respond to customer texts, calls, and CR ---------- ssages
• Answer incoming calls professionally when assigned
• Make outbound calls when needed
• Provide clear updates about reservations, renewals, returns, payment links, and general questions
• Review previous notes before responding to customers
• Document important conversations and updates

Rental Support

• Assist customers during the rental process
• Help current renters with basic questions
• Gather information when renters report vehicle concerns
• Follow company instructions and SOPs
• Escalate important issues with clear details
• Help make sure customers receive timely and professional communication

CRM & Administrative Support

• Update customer records
• Tag leads and renters correctly
• Move leads through the correct CRM stages
• Add notes after calls or messages
• Help identify missed follow-ups
• Keep renter and lead information organized

TOOLS YOU MAY USE:

• CRM system
• Phone and text system
• Telegram
• Google Drive
• Google Sheets
• SOP documents
• ChatGPT or other AI tools
• Time tracking software

Experience with every tool is not required, but you must be comfortable learning new systems.

REQUIRED QUALIFICATIONS:

• Strong spoken English
• Strong written English
• Customer service experience
• Phone support, sales support, or appointment setting experience preferred
• Ability to make outbound calls
• Strong attention to detail
• Reliable internet connection
• Quiet work environment for calls
• Ability to follow written instructions
• Ability to work during agreed scheduled hours
• Comfortable joining required tea ---------- etings with camera on when needed

IMPORTANT EXPECTATIONS:

This role requires accountability, communication, and professionalism.

You must be able to:

• Show up on time
• Communicate in advance if there is an issue
• Attend required tea ---------- etings
• Keep your camera on during required meetings unless approved otherwise
• Take feedback professionally
• Work with urgency
• Stay organized
• Ask questions when needed
• Use available resources before escalating basic issues
• Bring solutions and recommendations when issues arise

This role is not a good fit for someone who needs constant supervision or is uncomfortable speaking with customers.

SCHEDULE:

This position will start part-time at 25 hours per week.

Schedule:

• Monday–Friday
• 5 hours per day
• Availability during U.S. Central Time business hours is preferred
• Exact working hours will be discussed during the interview process

This role may grow into additional hours based on performance, reliability, business needs, and overall fit.

COMPENSATION:

Starting pay is $3.00 per hour.

This is a starting rate with room for growth. Compensation will be reviewed based on performance, reliability, communication skills, attention to detail, ability to handle customer calls, and ability to work independently.

Strong performers may be considered for:

• Increased hours
• Increased responsibilities
• Higher hourly pay
• Long-term growth opportunities within the company

WHY JOIN GEAUX ELITE AUTO RENTALS:

• Growing company
• Remote work
• Long-term opportunity
• Clear systems and training
• Opportunity to learn business operations
• Supportive team environment
• Growth potential for strong performers

We are looking for someone who wants to grow with the company, not someone who is only looking for short-term work.

HOW TO APPLY:

To apply, please email the following information to:

----------

Use this exact email subject line:

Customer Service VA Application - Car Rental Agency

At the top of your email, include this exact phrase:

“I read the full job post.”

Your application must include:

1. Your full name

2. Your resume

3. A short message explaining why you are interested in this role

4. A short video introduction, no longer than 3 minutes, answering:

• Who are you?
• What customer service or sales experience do you have?
• Are you comfortable making phone calls?
• Why do you believe you would be a good fit for this role?

5. Your expected hourly rate

6. Your availability in U.S. Central Time

Incomplete applications will not be considered.

Applications that do not include the required subject line, phrase, resume, video, expected hourly rate, and availability will not be reviewed.