Customer Service Representative/Tech Support

Preferably from the Philippines unless English is immaculate.

A RELIABLE and SHARP employee needed for an e-commerce business based in the US. This is a permanent, salaried full-time position with benefits.

Requirements:
1. Knowledgeable in Microsoft Office (Word formatting, creating PDFs, etc.)
2. Must be able to working from 9 AM to 5 PM, Pacific Standard Time
3. Must be working from home
4. High-speed and stable internet connection
5. Minimal brownout situation
6. Can work 40 hours a week, Monday to Friday, PST
7. Must be excellent in written and spoken English (US accent). Punctuation, capitalization, grammar, spacing, formatting, etc. are all important to us.
8. Must not currently have a full-time job or other job obligations
9. Must have great communication skills
10. Must be sharp
11. We use Hubstaff for time tracking (and screenshots taken every 2 minutes). Must be able to reach above 70% activity every day and week, otherwise it can be a means for us to dismiss an employee.
12. MUST BE EXTREMELY RELIABLE. Should be able to show up every day on time without incidents (maximum of one incident per month).
13. Must be willing to work with us long-term to help grow the business as well as their career. Not interested in someone looking to "try out" or thinking of staying just for a few months as a lot of effort is put into training and setting up.
14. We prefer someone who knows Adobe Photoshop, InDesign, and Illustrator, although it's not really a requirement. Include the word "Tiger" in your cover letter as a proof that you have read the whole job description.

Primary Responsibilities (70%):
1. Email and phone correspondence, marketplace correspondence
2. Managing sales channels and orders
3. Returns
4. PO, credit card orders, etc.
5. All front-facing exchanges
6. Multiple random PA work to assist the team
7. Understand the products, installation, and other technical information

Potential Other Responsibilities (30%):
1. Social media
2. Following up with vendors, distributor Accounts
3. Catalog work
4. Logistics/transportation
5. Manage projects with contractors
6. SEO, posting on online forums, creating links, etc.
7. Online feedback tracking
8. Watching competitors