Customer Service Representative (Phone, Email, Chat)

Job Title: Customer Service Representative
Work Location: Remote (Work from Home)
Job Type: Contractor
Hours: 40 hours per week

About Us
We are a fast-growing e-commerce brand specializing in premium wellness and grooming products for customers around the world. We're passionate about delivering top-quality service and innovative solutions that make a real difference. As we continue to expand, we’re looking for dedicated Customer Service Representatives to join our team and help us provide an exceptional experience for our customers.

What You’ll Do
* Handle email, chat, and phone support using Freshdesk
* Assist customers with order updates, returns, and product inquiries via WooCommerce
* Maintain accurate customer records and reports using Google Sheets
* Provide thoughtful, empathetic, and efficient support
* Collaborate with the fulfillment team to resolve delivery or logistics issues
* Monitor support trends and suggest improvements to enhance the customer experience

What We’re Looking For
* 2+ years of experience in customer service, handling emails, chats, and calls (preferably in e-commerce)
* Excellent written and spoken English
* Available to work between 6:00 AM – 6:00 PM EST (6:00 PM – 6:00 AM PH time)
* Ability to multitask, stay organized, and meet response time SLAs
* A quick learner who can easily adapt to new products and workflows
* Strong problem-solving skills and a proactive mindset
* A reliable internet connection and a distraction-free home workspace

Nice to Have
* Experience with a direct-to-consumer brand
* Familiarity with WooCommerce and Freshdesk (preferred but not required)
* Experience supporting U.S. or international customers
* Background in e-commerce or dropshipping is an advantage

What We Offer
* Competitive starting salary: $650/month during a 3-month probation period, with a $65 bonus after the first month
* Monthly and quarterly performance bonuses
* Potential salary increase after 3 months
* Paid leave after the probation period
* A long-term, stable, full-time role
* A flexible remote work environment
* Opportunities for growth and advancement within the company
* A supportive and collaborative international team

How to Apply
Please send your updated resume, a short voice recording introducing yourself (1–2 minutes), and a brief cover letter explaining why you’re a great fit for this role via OnlineJobs.ph or directly to ---------- sure to include “Customer Service Representative” in the subject line.

Note: Only shortlisted applicants will be contacted for an interview.
We look forward to hearing from you!