Customer Service Representative (CSR)

We’re looking for a professional, friendly, and articulate Customer Service Representative (CSR) to join our remote team! If you have excellent communication skills, a positive attitude, and thrive in a fast-paced environment, we’d love to hear from you.

As a CSR, you’ll be the first point of contact for customers, handling inbound calls and inquiries. You’ll follow specific client instructions to assist with scheduling, payments, messages, and more, always ensuring every interaction leaves a great impression.

What You’ll Need

- Fluent English (verbal & written) — clear, confident communication is essential

- Dual monitors for efficient multitasking

- Reliable, hardwired internet connection (must be directly connected to your modem)

- Quiet workspace free of background noise

Please include the following with your application:

1. A video recording introducing yourself, starting with:
“Hi Contact Automation, my name is [Your Name]...”
Then share three interesting facts about yourself outside of work.

2. A photo or short video showing your home office setup (workspace, equipment, etc.).

Requirements:
- Open availability, including Saturdays and Sundays
- Previous phone-based customer service or answering service experience
- Strong attention to detail and organizational skills
- Ability to multi-task in a fast-paced environment (phone + email)
- Positive, professional, and customer-focused attitude
- Comfortable working independently with minimal supervision

Why You’ll Love Working With Us!

You’ll join a supportive team that values clear communication, teamwork, and consistent performance. Every day brings new challenges and the chance to make a positive impact with every call. Your computer skills, problem-solving ability, and upbeat personality will help us meet and exceed our goals together!