Customer Service Representative

Department: Customer Experience
Employment Type: Full-Time
Work Setup: Remote
Experience Required: 2–4 Years
Salary Range: PHP 42,000 – PHP 55,000 / month
Reports To: Customer Service Manager
Start Date: Immediate / Negotiable

ABOUT THE ROLE


HitLights sells LED lighting products — strips, drivers, power supplies, and low-voltage systems. We need someone who can talk to customers about this stuff confidently.

-Requirements:

-3–5 years customer service experience (call center or remote)
-Some background in electrical, electronics, or lighting products — hobbyist level counts
-Active user of AI tools like ChatGPT, Claude, or Gemini — tell us how you use them in your cover letter
-GoHighLevel CRM experience is strongly preferred — if you have it, say so
-Strong written and verbal English
-Comfortable working independently in a remote setup

What you'll do:

-Handle customer inquiries via phone, email, chat, and social media
-Help customers with product questions, compatibility, and basic troubleshooting
-Maintain records in GoHighLevel CRM
-Hit KPIs — CSAT, FCR, and response time
-Identify recurring issues and help improve our processes
-Assist with onboarding junior tea ---------- mbers when needed

To apply: Submit your resume and a short cover letter. Include your answer to this question: What's the difference between a 12V and 24V LED strip, and when would you use each?

HitLights is an equal opportunity employer.