Customer Service Representative

We operate a high-volume e-commerce business generating $300k+ monthly revenue across multiple Shopify stores. We specialize in fashion dropshipping serving international markets in Europe and Middle East.
Position Overview
Seeking experienced Customer Service Representatives with proven dropshipping expertise. Full-time position requiring immediate availability and long-term commitment.
Required Qualifications (NON-NEGOTIABLE)
Experience
? Minimum 2 years full-time CS experience in e-commerce/dropshipping (part-time doesn’t count)
? Shopify expert - order management, refunds, disputes, troubleshooting
? 200+ tickets daily capacity
? International customer experience
? Payment disputes and chargeback knowledge
Technical Skills
? Shopify Admin Panel mastery
? CS platforms (Gorgias, Zendesk, Freshdesk)
? Email/ticket systems
? Tracking and logistics troubleshooting
? Payment processors (Stripe, PayPal)
Soft Skills
? Excellent written English (clear, professional, grammatically correct)
? High-stress tolerance
? Self-motivated and independent
? Detail-oriented with quick decision-making ability
Responsibilities
? Handle 200+ daily inquiries via email/tickets
? Process refunds, exchanges, modifications
? Manage shipping issues with logistics providers
? Handle payment disputes, provide chargeback documentation
? Flag fraud attempts
? Maintain 90%
? Daily/weekly reporting on volumes and issues

IMPORTANT: Start your application with keyword: “FASTSHIP2025”

Ideal Candidate
? Fast-paced dropshipping environment experience
? Understands dropshipping challenges (long shipping, supplier issues)
? Makes independent judgment calls on refunds
? Chargeback experience with evidence gathering
? Fraud pattern recognition
? Available during European/US business hours
Application MUST Include
1. Keyword confirmation (without it = automatic rejection)
2. Detailed work history:
? Platforms used
? Shopify navigation demonstration
? Workspace and internet speed test
1. Cover letter:
? Why you fit high-volume dropshipping
? Biggest CS challenge and resolution
? Availability and timezone
1. Proof: Ticket volume screenshots, performance metrics, certificates
We Offer
? Competitive salary: $ ---------- /month based on experience
? Long-term full-time position
? Performance bonuses on KPIs
? Remote work flexibility
? Growth to team lead/management
Schedule
? 30/40 hours/week
? Must cover EU and US timezones
? Weekend availability during peak seasons
? Immediate start preferred
Evaluation Process
1. Application screening
2. Shopify practical skills test
3. Video interview
4. 1-2 week paid trial
5. Final offer
Automatic Rejection
? No keyword
?