Customer Service Representative

WHO ARE WE?

ISSADA is a premium Australian cosmeceutical skincare and mineral makeup brand, renowned for our results-driven, active formulations and deep expertise in supporting a wide range of skin concerns.

Our mineral makeup is also cosmeceutical-grade, infused with potent vitamins, minerals, and peptides that enhance skin health while delivering flawless, natural coverage.

With a strong commitment to clean beauty, clinical efficacy, and sustainable innovation, ISSADA creates high-performing products that bridge the worlds of science, skincare, and wellbeing.

As we continue our global expansion, ISSADA offers rewarding opportunities for passionate, customer-focused professionals to join our growing international team and be part of a company leading the way in premium skincare and beauty innovation.

THE ROLE

As an Offshore Customer Service Representative, you will be the first point of contact for ISSADA customers, helping them with product inquiries, recommendations, order processing, and issue resolution through phone, email, and live chat. You’ll play a key role in ensuring our customers receive the best experience with our high-end skincare and makeup products.

KEY RESPONSIBILITIES

Customer Support & Inquiry Handling

• Provide accurate and friendly customer support via phone, email, and live chat.

• Shopify experience.

• Experience with processing orders through Shopify.

• Assist customers with makeup and skincare recommendations based on their needs.

• Handle customer complaints and escalate complex issues when needed.

Order Processing & Issue Resolution

• Process online orders, refunds, and returns efficiently.

• Troubleshoot order tracking & delivery concerns.

• Liaise with logistics and warehouse teams to resolve shipping issues.

Data Management & Reporting

• Maintain detailed records of customer interactions in the CRM system.

• Provide weekly reports on customer trends, common inquiries, and feedback.

• Suggest improvements to enhance the customer experience.

Communication & Collaboration

• Stay updated on new product launches and promotions.

• Work closely with ISSADA’s Australian team to ensure brand-aligned service.

• Participate in virtual training and tea ---------- etings.

WE ARE LOOKING FOR:

- Fluent in English (written & spoken, with a neutral accent).

- Previous experience in customer service (beauty or e-commerce industry preferred).

- Tech-savvy – comfortable using CRM systems, live chat, and email tools.

- Good telephone skills – the role will require making calls in English

- Ability to work independently in a remote setup but also liaise with other tea ---------- mbers.

- Passion for beauty & skincare – knowledge of makeup and skincare products is a bonus!

- Marketing and Social media skills

- Reliable internet connection (minimum 25 Mbps).

WHAT WE OFFER

* Work from home – no commute, work from anywhere in the Philippines!
* Competitive salary + performance-based bonuses
* Career growth opportunities in a growing Australian beauty brand
* Product training & discounts on ISSADA skincare & cosmetics
* A supportive, fun, and dynamic team environment

PLEASE NOTE:
WE WILL REQUIRE CHECKABLE REFERENCES AND EVIDENCE OF EXPERIENCE

TO APPLY
Send full CV and cover letter to ----------