Customer Service Rep and Appointment Setter

Position at an air conditioning and heating company in Los Angeles.

Our office team is based in the Philippines and supports our LA customers and technicians in real time.
We’re hiring a full-time CSR/Appointment Setter who can respond FAST, keep leads from going cold, and schedule accurately.
This role is for stable, consistent people. If you disappear, reply late, or miss shifts - you will not last here.

Coverage Window (Important)
• Our customer coverage is 7:00am–7:00pm Los Angeles time, 7 days/week
• You will work 40 hours/week 5 days a week.
• Shifts are scheduled within that coverage window and may include some weekends.
• You must be willing to work night shift Philippines (non-negotiable)
Core Standard (Read Carefully)
We pay heavily for advertising. Speed is everything.
• Text response time: 1-2 minutes during your shift
• No missed calls. but If a call is missed, you call back immediately
• Clean notes + correct scheduling are mandatory
Daily Tools
• Online phone like Talkroute
• Microsoft Teams (internal communication)
• Google Maps / Google Workspace

Responsibilities
• Answer inbound calls and texts professionally and immediately
• Schedule service, maintenance, and install estimate appointments
• Confirm appointments and collect complete customer info (name/address/phone/email/issue)
• Call back missed calls/voicemails immediately
• Update every interaction in our CRM (notes, tags etc..)
• Validate addresses + help with routing using Google Maps
• Coordinate with the team technicians via Telegram or other communication method that we will provide.

Requirements (Must-have)
• Very Strong spoken and written English (clear phone voice)
• Fast, calm under pressure, customer-friendly
• Detail oriented (accurate notes, no missing info)
• Reliable internet + quiet workspace + headset
• Backup internet plan required (mobile hotspot or secondary provider)
• Power / battery back up in case electricity outage.
• Willing to follow process + scripts (and improve them)

Pay
$480–$500/month depending on English level, speed, and reliability.
Pay growth is available for proven performance and consistency, as this is a long-term position.

How to Apply (Follow Exactly)

If you skip a step, we will not review your application.

1.
First line of your application: READY!
Your name + city
Your internet speed
Your backup plan for electricity and internet
Why you’re reliable on night shift
Can you work within 7am–7pm Los Angeles time (night shift PH)? Yes/No
Are you available for some weekends? Yes/No
What tools have you used (CRM/VoIP/Teams)?
Describe a time you handled an upset customer successfully (5–8 sentences)

2.
Voice Recording Script. (record this on your computer that you will use for work)
“Hi, my name is ___ from ___. I’m applying for the CSR role.”
“My internet speed is ___ Mbps. My backup internet and battery is ___.”
“I can work night shift and I’m reliable because ___.”
“Thank you for calling. This is ___. How can I help you today?”
“I can help you schedule service, maintenance, or an estimate. What’s the address and best phone number to reach you?

We will reply if we choose your application, and we will send you a link for Calendly so you can choose the timeframe that works best for you.

When you schedule an appointment, please reach out here as well and let us know you have signed up for the in-person interview.

If you don't receive any follow-ups from us we usually review applications on the next round, and you might receive an invite on the 2nd or 3rd round if not chosen on the first round of application.