Customer Service Rep – Weekend Shift (Shopify e-commerce)

Who we are
xSuit ( ---------- ) is a premiu ---------- n's suit brand selling globally via Shopify. We're hiring one Customer Service Representative to join our existing CS team and cover our weekend window.

The role (IC, not management)
You'll handle customer tickets directly — orders, returns, exchanges, sizing questions, product inquiries — using Richpanel (CRM), Shopify, and Redo Returns. This is an individual contributor seat reporting under our existing CS leads. Long-term role; we hire to keep.

Schedule (US Eastern Time)
- Wed–Fri: 1:00 AM – 8:30 AM EDT (Manila: 1:00 PM – 8:30 PM PHT, afternoon)
- Sat & Sun: 8:30 AM – 4:00 PM EDT (Manila: 8:30 PM – 4:00 AM PHT, overnight)
- 60-min break in the middle of each shift
- 5 days/week, 40 working hours/week
- Saturday and Sunday coverage is required — this is the core gap we're filling. Do not apply if you cannot commit to both weekend shifts long-term.

Compensation
- $1,000 USD/month starting
- Monthly KPI performance bonus on top
- Base review after 3–6 months of strong performance

Required
- 3+ years of e-commerce customer service experience (email, chat, phone)
- Hands-on Shopify experience
- Experience with at least one e-commerce help-desk platform (Richpanel, Gorgias, Zendesk, Re:amaze, eDesk, Helpscout, or similar)
- Strong written English
- Comfortable using AI tools (ChatGPT, Claude) in your daily ticket workflow
- Reliable internet and a quiet home work setup
- Full focus on xSuit — no other concurrent client work

Nice to have
- Experience with Redo Returns
- Premium / DTC apparel CS background
- 24-hour SLA email-volume environment

How to apply
Please include ALL FOUR of the following in your reply. Applications missing any item will not be reviewed:
1. Your CV
2. Your DISC test results (take it free at ---------- /free-disc-test)
3. Explicit confirmation that the weekend schedule above works for you long-term
4. One specific thing you noticed about ---------- that could be improved

Looking forward to hearing from you.