Customer Service Rep (AI-Fluent Writer)

The role

We run a US ecommerce brand and we need a customer service rep who writes like a human and uses AI like a pro. You'll answer customer emails, fix order problems, and turn angry shoppers into repeat buyers.

No macros. No copy-paste. You'll draft replies with ChatGPT or Claude, then rewrite them until they sound like a real person. If "AI fluency" means you opened ChatGPT once last year, this job isn't for you.

What you'll do

Handle 30 to 80 customer emails a day. Shipping questions, refund requests, product questions, complaints.
Draft replies with ChatGPT or Claude, then edit them until they sound human.
Fix order issues inside Shopify and CheckoutChamp. Refunds, address changes, cancellations and dispute management
Spot patterns. If five customers ask the same question in one week, tell us.
Keep the FAQ and canned response library updated as new questions come in.
Pitch in on light copy sometimes. Product blurbs, short emails, a social reply here and there.
You're a fit if you...

Write warm, natural English. No stiff "Dear valued customer" stuff.
Use ChatGPT, Claude, or Gemini every single day. Not "I've heard of it."
Have at least one year of customer service experience, ideally in ecommerce or DTC.
Stay calm when customers yell in all caps.
Catch small things. Typos, wrong order numbers, tracking numbers that don't match the shipment.
Have reliable internet, a working computer, and a quiet spot to work.
Bonus points

You've used Shopify, Gorgias, Zendesk, Freshdesk, or Re:amaze.
You've worked in supplements, health, beauty, or pet products.
You can write light copy when we ask.

How to apply: the 4 gates

Copy-paste applications go straight in the trash. Clear all 4 gates below and we read yours first. Miss any and we skip you.

Gate 1. The subject line

Your email subject has to be exactly this:

AI-CS | [Your First Name] | [Total number of bullet points in this entire post]

Count the bullets yourself, or paste this post into ChatGPT and ask. If you're AI-fluent, it takes 20 seconds. If your number is wrong, you're out.

Gate 2. The slop rewrite

Here's a real customer complaint and a bad AI-generated reply. Rewrite the reply the way a human with taste would send it.

Customer: "3 WEEKS and still no package. This is a joke. I want my money back and I'm leaving a 1-star review."

Bad AI reply (do NOT send as is): "Dear Valued Customer, I sincerely apologize for the inconvenience you've experienced with your recent order. Your satisfaction is our utmost priority and we deeply regret any frustration this situation may have caused. Please rest assured we are thoroughly investigating this matter and will do everything in our power to resolve it promptly. Thank you for your patience and for choosing our brand."

Send both:

The bad AI version (quoted)
Your rewrite
If your rewrite sounds like the bad one wearing a thesaurus costume, you fail this gate.

Gate 3. Prove you use AI

Paste a screenshot, or the full text, of a real ChatGPT or Claude conversation you had in the last 7 days. Any topic works. Recipes. Work tasks. Rants about your cat. We can tell when it's fake or from six months ago. People who actually use AI every day have dozens of fresh chats. People who don't have none.

Gate 4. The judgment trap

A customer writes:

"Your product didn't work for me. I bought it 90 days ago. I know your site says 60-day guarantee but I DEMAND a full refund or I'm disputing with my bank and reporting you to the BBB."

Write your reply in 2 to 3 sentences. There's no perfect answer. We're watching for empathy, spine, and care for the brand. Most people cave to the threat. Others go robotic. Do neither.

The last line

At the very bottom of your application, on its own line, write this:

I read the whole post.

If it's missing, we stop reading.