Customer Service Rep

Customer Service Representative (Subcontractor Onboarding Specialist)

Company: MEINHAUS
Location: Remote (Philippines)
Employment Type: Full-Time
Work Hours: North American Business Hours (EST)
Compensation: Competitive Monthly Salary + Performance Bonuses


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About MEINHAUS

MEINHAUS is a fast-growing Canadian renovation technology company transforming how homeowners complete renovation projects. We operate as a tech-enabled general contractor with structured AI-driven workflows and a proprietary admin panel.

We onboard, qualify, and manage subcontractors within our system — ensuring quality, compliance, and consistency.

We are expanding our support team and are seeking a highly professional Customer Service Representative to manage subcontractor onboarding and communication.


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IMPORTANT REQUIREMENT: STRONG ENGLISH COMMUNICATION

This role requires excellent spoken and written English.

You must:

Speak clear, neutral English with minimal accent

Be confident handling phone conversations with Canadian trades professionals

Write professionally in English without grammar errors

Be comfortable explaining business models and answering questions clearly


If you are not confident in your English communication skills, this role will not be a fit.


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Responsibilities

You will handle both inbound and outbound communication with subcontractors to complete their onboarding into the MEINHAUS platform.

Your duties will include:

Calling new subcontractor applicants to complete onboarding

Explaining the MEINHAUS business model and how our platform works

Guiding users through our proprietary admin panel

Assisting subcontractors with:

Completing insurance quote applications

Uploading photos of previous work

Purchasing subscription packages

Completing profile information


Entering detailed notes in contractor files

Following up with incomplete applications

Ensuring onboarding steps are fully completed before activation

Maintaining a professional, confident presence on every call



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Required Skills & Qualifications

2+ years experience in customer service or call center environment

Strong English fluency (verbal and written)

Comfortable making outbound calls daily

Confident explaining structured systems and processes

Tech-savvy and comfortable learning new software quickly

Organized and detail-oriented

Professional and calm under pressure

Reliable internet connection and quiet home workspace



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Preferred (Not Required)

Experience in construction, home services, or contractor industries

Experience using CRM systems or admin dashboards

Sales or upselling experience

Experience with subscription-based platforms



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Performance Metrics

Success in this role will be measured by:

Number of completed subcontractor onboardings

Subscription conversion rate

Accuracy of documentation

Call professionalism and communication quality

Follow-up consistency



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Growth Opportunity

This role has room to grow into:

Senior Onboarding Manager

Subcontractor Success Lead

Operations Support Coordinator


As MEINHAUS scales across Canada, strong tea ---------- mbers will grow with us.


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How to Apply

Please include:

1. A short video introduction (1–2 minutes) speaking in English


2. A voice recording sample


3. A summary of your call center or customer service experience


4. Confirmation you can work North American EST hours



Applications without a video introduction will not be reviewed.