Customer Service Rep.

We are hiring ONE Full Time Customer Service Representative position on behalf of California based company. We are specialized in selling auto parts. We are a small but developing company, and we sincerely hope you will join us and grow together, and you will get what you want if you work hard and responsible.We have strong commitment to our culture which revolves around our company core values: Our Values - 1. Honesty and integrity - We will always handle ourselves, our responsibilities and our relationships with co-workers, customers and vendors with honesty and integrity.2. Teamwork - We must work together across departments and without egos to make success.3. Excellent Customer Service - There are opportunities for us all to go above and beyond to make our customers feel special. Each interaction with a customer is an opportunity to make them a return customer.4. Respect - We will treat each other, our customers and our vendors with respect and kindness.5. Ever Evolving - We are entrepreneurs and we want to be industry leaders. This means we all must welcome change and be flexible as we grow.6. Do More with Less - Let's spend the companies money wisely and not be wasteful.7. Open Door Policy - Everyone's ideas are important! We welcome all ideas for improvements and growth.8. Be Impactful - What we value in our employees is how they make a difference at Alla Lighting! It is not enough to just "show up". Help us grow by making suggestions on how we can make Alla Lighting the best platform and workplace EVER! We are looking for a STELLAR customer service rep to join our team who already lives our core values listed above. You must have a happy personality and have the ability to have positive and friendly attitude when speaking to customers and coworkers.We need someone who is willing to go with the flow while we are still working out the kinks to build our company stronger. No drama or attitude allowed! Must be a team player; no task is too big or small.If you are looking for an easy job to clock in & clock out and collect a pay check, this is NOT the job for you. But if you are looking for a place to go above & beyond your daily requirements and grow within the company then look no further!

Job Duties:
-Assisting customer via phone, email and online chat
-Placing phone orders-Personal shopping
-Assisting customers through technical site issues
-Assisting customers with order status, change, general inquiries
-Managing customer accounts on two ERP systems
-Billing/Processing refunds for customers via several payment outlets
-Monitoring and managing shipment errors
-Making video & editing
-Managing replacement orders & return labels; help to upload/update photos/list products online etc.

Requirements:
-MUST have a minimum of 2 years online customer service or retail experience to be considered.
-MUST be available to work Monday - Friday for full time
-Skilled in office software such as Excel, word,etc
-Bilingual (English and Spanish) is preferred, Social Media experience is a plus.
We are looking to hire immediately. If you are interested, please submit your resume, thanks in advance.