Customer Service Officer

Customer Service Officer (Part-Time)

Hours: 3 days per week, 7:30 AM – 4:30 PM Sydney time

About the Role

We are seeking a reliable and professional Customer Service Officer to support our growing business. This role involves managing customer enquiries, scheduling jobs, coordinating with clients, and providing excellent administrative support.

Responsibilities

* Answer incoming phone calls from customers
* Book jobs and schedule appointments
* Send job confirmations and relevant information to clients
* Respond to customer emails in a timely and professional manner
* Update and maintain customer records
* Liaise with tea ---------- mbers regarding scheduled work
* General administrative and customer service duties

Requirements

* Excellent spoken and written English
* Previous customer service or administration experience
* Friendly and professional phone manner
* Strong attention to detail
* Ability to work independently
* Reliable internet connection and quiet work environment
* Experience using email, calendars, and basic office software

Preferred

* Experience in scheduling or booking appointments
* Experience working remotely
* Familiarity with Australian customers and business communication

What We Offer

* Consistent part-time hours (3 days per week)
* Long-term opportunity
* Friendly and supportive team
* Work from home

Application Instructions

Please submit:

1. Your resume/CV
2. A brief introduction about yourself
3. A 1–2 minute voice recording or video introducing yourself and explaining your customer service experience
4. Must have customer experience
5. Must have previous experience with Australian references


Regular pay reviews and performance-based salary increases