Customer Service Member

A prominent and growing North American facilities services organization is expanding its remote operations support and is seeking dependable, detail-oriented customer support professionals. This is a work-from-home contractor engagement supporting commercial and retail clients across Canada.

This is an independent contractor engagement, paid weekly upon receipt of invoice. The schedule is 9-hour shifts, five (5) days per week. Occasional Saturday shifts (approximately once per month) may be required. Shifts align with Eastern Standard Time: 8:00–5:00, 9:00–6:00, or 10:00–7:00 EST.

Role Overview
This is a dynamic, high-energy administrative and customer support position where every day brings new experiences and opportunities for professional growth. The role involves real-time coordination via Zoom and other internal systems to progress various tasks.

As an independent contractor working with our Customer Service Team, you’ll play a key role in maintaining the efficient flow of work orders through our systems and processes.

Based on your skills and interests, you’ll be assigned to one of our specialized sub-teams:

• Emailing Team: Monitor and manage an inbox with thousands of daily incoming emails, sort and flag urgent or high-priority emails, and collaborate with relevant teams.
• Scheduling Team: Dispatch and schedule work orders with technicians to ensure timely completion.
• Compiling Team: Handle compiling tasks, including before/after photos, invoices, sign-offs, assisting with month-end closures, and answering phones.
• Check-In/Out Team: Sign in technicians as they arrive on-site for jobs, address any issues or scope changes, and ensure smooth operations while technicians are on location.

Each sub-team works collaboratively to deliver exceptional service while minimizing bottlenecks in our workflows.

Requirements for Home Office Set Up:
• Windows PC preferred, running Windows 11
• Minimum 300 Mbps internet speed; Fibre connection strongly preferred
• Multiple monitors required (single monitor setups not suitable)
• High-quality headset with a microphone and a Reliable webcam
• Quiet, professional workspace suitable for full-day Zoom collaboration
Traits We Are Seeking:
Organization: You can handle high email volumes, prioritize tasks, and keep everything on track.
Problem-solving: You take initiative, think independently, and easily resolve issues.
Collaborative Communicator: You work confidently with others, fostering accountability and motivation. You are a positive, self-motivated individual with clear communication.
Composed Under Pressure: You enjoy working within tight deadlines and fast-paced environments.
Proven work history: You are looking for a long-term opportunity and have a proven track record. Experience in virtual assistance, remote administrative roles, or customer service preferred.
Strong technical Skills: You have in-depth technical skills with the ability to work in several systems and databases at one time