Customer Service Manager

Hi, I'm Scott, and we’re hiring a part-time, long-term Customer Service Agent to join our UK-based health & wellness brand, Nesti.
At Nesti, we create comforting sensory solutions for adults and children, with a primary focus on serving neurodivergent individuals and their families. This means empathy, patience, and sensitivity are at the heart of everything we do - especially when it comes to customer support.
We’re looking for someone experienced, organised, and warm, who can grow with us over the years.

? REQUIREMENTS
Proven experience in ecommerce customer service (please provide examples)


Proficient with customer service tools such as Gorgias


Fast and reliable internet connection (attach a screenshot of your speedtest.net results)


Fluent in English (with strong written communication skills)


Sensitive and emotionally intelligent communicator — experience working with neurodivergent customers is a strong plus


Able to work independently and respond promptly during scheduled hours



???? RECOMMENDED SKILLS
Calm under pressure


Detail-oriented and well-organised


Familiar with Shopify (bonus)


Experience handling product exchanges, refunds, and complaints professionally


Strong follow-up and record-keeping habits



???? RESPONSIBILITIES
Responding to customer enquiries and complaints via email, instagram, and occasionally phone


Processing orders, exchanges, refunds, and returns


Keeping accurate records of all customer interactions and common issues


Escalating complex issues to our team when needed


Maintaining our brand voice and compassionate tone in every interaction



???? PERKS
Paid every 2 weeks


Room for growth within the company


Consistent, long-term role


Make a meaningful impact for neurodivergent families and individuals



???? HOW TO APPLY
Please follow these steps carefully to apply:
A. Answer the following questions in your email:
Do you currently have another job? If so, who with and for how many hours?


What days and times are you available to work?


What are your compensation expectations for this role?


Link to your LinkedIn profile or online resume


Briefly describe your previous customer service experience, especially in ecommerce or serving neurodivergent communities


B. Attach the following files:
Your CV or resume


Examples of brands you’ve worked with (links or brief summary is fine)


Your English grammar test results from: ----------


A screenshot of your speedtest.net internet results


C. Email everything to:
???? ----------
???? Use the subject line: “Customer Service Agent: ORANGE [Your Name]”