Customer Service & Inventory Manager

If you’re the type of person who actually *enjoys* solving problems, keeping systems organized, and making customers feel genuinely taken care of — keep reading.

Hi! My name is Shannon. I’m an entrepreneur running a fast-growing direct-to-consumer brand with thousands of customers around the world. I’m looking for a **Customer Experience & Inventory Manager** to be a key part of my right-hand team.

This role is for someone who takes pride in **owning the details** — from customer emails to inventory accuracy — and feels deeply satisfied when things run smoothly because *you* are behind the scenes making it happen.

### What this role looks like

Your #1 mission:

**Make sure our customers feel heard, supported, and delighted — and make sure our inventory never becomes a fire drill.**

On the customer side, you’ll be the voice of the brand. On the operations side, you’ll be the calm, organized brain making sure products are stocked, tracked, and communicated clearly.

Imagine getting paid to:

- Turn frustrated customers into loyal fans
- Spot inventory issues *before* they become problems
- Build systems so we’re not constantly reacting, but proactively planning

### Day-to-day responsibilities (to name a few…)

**Customer Experience (DTC):**

- Managing our customer support inbox (email + helpdesk)
- Responding to customer questions about orders, shipping, returns, sizing, etc.
- Handling refunds, exchanges, replacements, and order issues
- Communicating delays or inventory updates clearly and kindly
- Flagging recurring issues and suggesting improvements
- Maintaining brand voice: warm, thoughtful, human

**Inventory & Operations:**

- Monitoring inventory levels across SKUs
- Flagging low stock and potential sell-outs
- Coordinating with fulfillment partners / warehouses
- Updating inventory trackers and systems
- Helping forecast needs for launches and restocks
- Catching discrepancies between systems and real-world stock
- Supporting product launches with clean, accurate inventory setup

**Cross-functional support:**

- Working closely with marketing, fulfillment, and product teams
- Helping document SOPs so things live outside of anyone’s head
- Keeping things organized so nothing falls through the cracks

### This job will be challenging — and you’ll learn a LOT

This is not a passive role. You’ll be expected to think, notice patterns, and take ownership. I’ll give you the tools, context, and trust to succeed — but I won’t micromanage you.

If you love improving systems, learning new tools, and being part of a growing brand long-term, you’ll thrive here.

I take care of my team. We invest heavily in education, growth, and experiences — and as the company grows, so do the opportunities.

### Major plus if you have:

- Experience with Shopify
- Experience with Gorgias, or similar helpdesk tools
- Inventory or supply-chain exposure
- Notion experience
- Strong written communication instincts
- A natural “fixer” mindset

### This job is NOT for you if:

- You like doing the same thing every single day
- You get overwhelmed by multiple moving parts
- You avoid responsibility or decision-making
- You need step-by-step instructions for everything
- You don’t care deeply about customer experience

### Qualifications:

- Strong English proficiency (written and verbal)
- Proven experience in customer service, e-commerce support, or operations
- Highly organized and detail-oriented
- Calm under pressure and solutions-focused
- Comfortable learning new systems and tools
- Ability to work independently and prioritize tasks
- Familiar with Google Suite
- Familiar with Notion (preferred)

### Benefits:

- Fully remote work
- Paid time off
- Sick days as needed
- Long-term growth opportunities within the company

### How to apply (IMPORTANT):

To qualify for this position, you **must** submit:

1. Your resume
2. A short screen-share video (Loom or similar) answering:
- Why are you interested in this role?
- Why are you the right person for this job?

**Please start your video by saying:**

“Hi Shannon, my name is ___ and I like mangos.”

(This lets me know you actually read the post.)

Applications without a resume **and** video will not be considered.

Must be willing to work the same time zone as me - Austin TX (CST)

### Salary Expectation:

**$7 USD per hour**