Customer Service Associate

LeafSide is seeking a remote Customer Success Associate who will provide virtual assistance to our Customer Success department. As a CSA, you will primarily communicate with our customers and manage their accounts. In addition, you will perform data entry, compile and organize data reports, and conduct online research. We are looking for an enthusiastic and detail-oriented team player who can work independently with minimum supervision and maintain a high standard of work.

Responsibilities:
As a CSA, you will be expected to:
Respond promptly and efficiently to customer inquiries via email, live chat, and SMS, ensuring excellent communication and accuracy to cultivate customer satisfaction and retention.
Provide general advice using email templates to support both customers and prospects.
Coordinate with the Customer Success and Marketing departments to provide solutions that create a pleasant customer experience and communicate with other appropriate staff members to ask questions and provide updates.
Conduct online research and organize data.
Create and update Key Performance Indicators (KPIs) using spreadsheets to track relevant data daily.

Job Qualifications and Skill Sets:
Excellent written and verbal communication skills for B2C, e-commerce CS interactions.
Excellent organizational and technical skills.
Proficiency with remote tea ---------- ssaging apps such as Zulip, Whereby, etc.
Proficiency with Google Suite apps or similar tools such as Microsoft Word and Excel.
Experience using customer relationship management (CRM) software such as Zoho.
Experience using other software tools such as ChatGPT and Grammarly.
A track record of quickly working through a queue of CS tasks.
Strong time management skills and the ability to multitask.
Skilled in data entry.
Prompt responsiveness to client, teammate, and management outreach.
A quiet workspace with a high-speed internet connection.

How to Apply
If you’re serious about this opportunity, follow these steps exactly. We use them to spot detail-oriented, committed candidates from the start.

First line: Please use “I actually read the instructions.”

Resume: Attach as a PDF named [lastname.firstname.leafside.resume].

Please include contact information for 3 supervisors or managers. We’ll only contact them if we are considering hiring you.

Please include:
Name
Their title when you worked together
The name of the company where you worked together
The years (start and end) you worked together

Please include a Cover Letter:

Tell us about a time you guided or upsold a customer to a better solution. What was the outcome?

Share where you are in your vegan/plant-based journey, and why our mission matters to you.

Please take this 16 Personalities Quiz and include your full 5 letter personality type in your email: ----------

Please take this 90-minute English assessment and attach your certificate to the email: ----------

We are looking for someone passionate about customer support, highly detail-oriented, and committed to delivering high-quality work. If you meet these qualifications, please let us know how you feel you could best fit within our team as a Remote Customer Success Associate at LeafSide.

If this sounds like you, let’s prove it. Follow the instructions, bring your A-game, and let’s build a better vegan world together!