Customer Service Agent (Incl. Outbound Phone Support) For Wellness Ecommerce Brand

Customer Service & Dispute Resolution Specialist (Remote)

Company: HydroHealth
Location: Remote
Type: Part-time / Long-term

About Us:

HydroHealth is a fast-growing 7-figure health and wellness brand revolutionizing vitality through hydrogen water and smart supplementation. We’re a mission-driven team passionate about quality, innovation, and going against the current in the health industry.

Our AI support system handles most customer inquiries, but when a human touch is needed, that’s where you come in.

The Role:

We’re looking for a Customer Service & Dispute Resolution Specialist who’s proactive, empathetic, and detail-oriented. You’ll handle the cases our AI system flags for manual review, ensuring every customer feels cared for and every dispute is resolved smoothly.

Your Responsibilities:

- Respond to flagged customer emails in Zendesk following our SOPs and tone guidelines

- Call customers who have opened a dispute (on PayPal, Stripe, etc.) to offer a win–win solution and guide them to close the dispute

- Investigate and resolve issues related to orders, shipping, and product experience

- Create and manage orders, refunds, and replacements in Shopify

- Navigate Stripe, PayPal, and Shopify for case handling, payment lookups, and account management

- Identify recurring issues and suggest process improvements to reduce future disputes

Requirements:

- Fluent English (spoken and written)

- Prior experience in eCommerce customer support (Shopify store experience preferred)

- Experience with dispute handling and chargeback prevention (PayPal, Stripe)

- Confident with phone support and email communication

- Familiar with Zendesk, Shopify, Stripe, and PayPal dashboards

- Reliable internet connection and availability during USA working hours

Nice to Have:

- Experience working with AI-assisted support systems

- Understanding of health or wellness products

- A calm, empathetic, and solution-oriented personality

Why Join Us:

- Work remotely with a purpose-driven brand

- Help real customers solve real problems and feel valued

- Be part of an innovative company integrating AI + human support for next-level customer experience

- Opportunities to grow into senior roles as the company scales

To Apply:
Send your CV and a short Loom video introducing yourself and describing your experience handling disputes or customer escalations.