Customer Operations Associate

Make It Real, a global toy company with offices in the US, UK, Canada, and China is seeking a detail- oriented, motivated self-starter to join our team as a Customer Operations Associate.

This is a full time remote position with working hours during the US ET work day (9 am - 5 pm ET). Our team has moved to a virtual office model so all work can be done remotely.

Responsibilities:

• Process customer orders in Quickbooks for large and small retail accounts, upload orders to 3PL warehouse based on available inventory, process EDI transactions (ASN, Invoicing), and invoice orders in Quickbooks.
• Communicate with the 3PL warehouse regarding order requirements, dimensions, and routing
• Troubleshoot and resolve order issues
• Keep accurate records in accordance with company standards
• Perform other customer service tasks

Qualifications:

• 3+ years of experience in accounting, order processing, or other relevant fields.
• Proficiency in Microsoft Office, particularly Excel (advanced skills including Vlookups and Pivot tables)
• Proficiency in ERP, Quickbooks or other financial software
• Proficiency in web based software, shared drives, and online applications
• Savvy and quick to learn new concepts and systems
• Ability to prioritize and multitask
• Attention to detail
• Ability to work well with others and communicate effectively
• Professional demeanor, positive attitude and team player