Community & Creator Partnerships Manager (full-Time)

Location: Remote (prefer 3–4 hrs overlap with ET)
Reports to: Growth/Content Lead (partners closely with CX & Paid Media)

Role Overview

Own our community presence and creator ecosystem across Instagram, TikTok, and X (Twitter). You’ll engage daily with customers, source and manage UGC creators and affiliates, keep a clean content calendar, and build the reporting that ties creator work to revenue. This is a hands-on, execution-first role with clear weekly deliverables.

What You’ll Do

Community & Social Care

- Monitor comments and DMs daily; reply in brand voice, escalate CX issues with clear SLAs.
- Repost/retweet/Story-share UGC; credit creators and keep permissions organized.
- Proactively engage with people who post about us—turn them into advocates on Twitter/Instagram/Tiktok/Linkedin/Youtube

UGC & Influencer Program

- Source and outreach to creators across diverse niches (IG/TikTok).
- Manage creator lists/CRM, negotiate deliverables, timelines, and usage rights for paid amplification/whitelisting.
- Build and maintain a searchable UGC library; deliver a weekly “paid-ready” content log to the ads team.

Affiliate Management

- Recruit and onboard affiliates; set up codes/links, terms, and payouts.
- Track performance (clicks, CR, AOV, CPA/ROAS); optimize the roster based on results.

Seeding & Campaign Ops

- Build segmented lists for product seeding (new colors, promos, launches).
- Coordinate shipments, track receipt, verify posts, log results.

Planning, PM & Reporting

- Own the social/community content calendar and weekly campaign checklist.
- Create simple financial models for UGC & affiliate ROI; report weekly and monthly.
- Maintain dashboards for: community health, UGC pipeline, affiliate revenue, and paid-ready assets.

Success Metrics (first 90 days)

-?95% comment/DM response within agreed SLA (e.g., same business day).
20–40 new UGC assets/week secured and rights-cleared for organic/paid.
30–50 active affiliates with trackable revenue; monthly affiliate ROAS goals met.
Weekly “Paid Content Log” delivered (top 10–15 assets with links, hooks, and performance notes).
Positive engagement rate trend and creator retention (repeat posts).

What You’ll Bring

- 2+ years in community, creator, influencer, or affiliate management (DTC preferred).
- Excellent written communication and empathy; confident on IG/TikTok/X.
- Strong spreadsheets/Google Sheets; comfortable modeling CPA/ROAS and payout scenarios.
- Project management chops (Notion/Google sheet) and reliable follow-through.
- Familiarity with Shopify/Shopify Collabs, Impact, or Refersion (or willingness to learn).

Bonus: basic editing (CapCut/Canva), UTM/link tracking, brand-safe moderation.

Tools We Use (or equivalents)

Instagram, TikTok, X (Twitter), Google Sheets, Shopify/Collabs, Link tracking/UTMs, Drive, Slack.

30/60/90 Plan (how we’ll work together)

30 days: Audit community health, set response SLAs, build creator/affiliate pipeline, finalize outreach & rights templates, stand up UGC library + weekly Paid Content Log.
60 days: Consistent 20–40 rights-cleared UGC assets/week; first affiliate revenue report; refine seeding lists by niche; tighten escalation with CX.
90 days: Scale best-performing creators/affiliates; quarterly revenue model; playbook for launches (seeding ? posts ? paid).

How to Apply

Send:
- Links to 2–3 creator/affiliate programs you’ve run (what you did + results).
- Screenshots/examples of community interactions you handled.
- A simple sample sheet forecasting UGC/affiliate ROI for a $5k test.
- One tactic you’d implement in your first 30 days to boost UGC volume.