Client Success & Operations Coordinator - Events

About Us

Sixth Sense Events creates experiential catering, brand activations and immersive event experiences across the UK and Europe.

From liquid nitrogen ice cream, glow in the dark candy floss, and frozen cocktails to custom-built branded installations, we help agencies and brands create memorable experiences that attract, engage and convert audiences.

We are looking for somebody who thrives on organisation, enjoys solving problems and wants to become a key operational part of a growing events business.

This is not a traditional virtual assistant role.

You will become the central point connecting clients, suppliers and our production team.

The Role

You will take ownership of the day-to-day administration and coordination of the business, helping ensure that every enquiry, booking and event runs smoothly.

Your responsibilities will include:

* Managing the company inbox
* Responding to client enquiries
* Preparing proposals and quotations
* Following up leads and opportunities
* Maintaining HubSpot CRM records
* Coordinating suppliers and branding orders
* Arranging travel, accommodation and logistics
* Creating event itineraries and job sheets
* Chasing artwork, approvals and missing information
* Maintaining operational documents and processes
* Improving systems and workflows
* Supporting email marketing and CRM campaigns
* Using AI tools to improve efficiency and organisation

Who We Are Looking For

We are looking for somebody who:

* Is highly organised
* Communicates exceptionally well in writing
* Enjoys creating structure from chaos
* Takes ownership without waiting for instructions
* Is comfortable speaking with clients and suppliers
* Thinks ahead and identifies potential issues
* Has experience using CRM systems
* Is comfortable learning new software
* Understands how to prioritise competing demands

Experience with HubSpot, AI tools, project management software or events is highly desirable.

Important

We are not looking for somebody who simply completes tasks.

We are looking for somebody who improves the business.

We value initiative, judgement and problem-solving far more than generic administrative experience.

Application Instructions

To apply, please answer the following questions:

1. Describe a process or system you improved without being asked.

2. Imagine you inherit a shared inbox containing 200 unread emails. What would your first three actions be?

3. What experience do you have with HubSpot, CRM systems or workflow automation?

4. What AI tools do you currently use in your work and how do you use them?

5. What do you believe would be the biggest challenge in this role?

6. Please record a 2-3 minute Loom video introducing yourself and explaining why you believe you would be a good fit.

7. Include the words "Nitrogen Ice Cream" at the start of your application so we know you have read the full job description.

Applications generated entirely by AI without personal examples will not be considered.