Client Success Manager

We are looking for a personable, proactive, and community-driven Community Success Manager (CSM) to manage and grow our online communities across Telegram and ---------- . This role is responsible for welcoming new members, keeping the community active and engaged, nurturing leads through meaningful conversations, and guiding members toward webinars, offers, and next-step opportunities.

The ideal candidate is comfortable managing high-volume community interactions, understands how Telegram and ---------- function as engagement platforms, and knows how to turn a passive audience into an active, converting community.

# Key Responsibilities

## Community Management — Telegram & Skool

- Monitor and manage daily activity across Telegram groups and ---------- community spaces
- Welcome new members, introduce them to the community, and guide them on where to start
- Keep conversations active by posting prompts, responding to threads, and sparking engagement
- Moderate discussions, enforce community guidelines, and maintain a positive environment
- Report recurring questions, member feedback, and engagement trends to leadership

## Lead Nurturing & Conversion Support

- Engage with members through DMs and community posts to build rapport and qualify interest
- Guide warm leads toward webinar registrations, discovery calls, or relevant offers
- Identify high-intent members and escalate them to the sales team when appropriate
- Follow up with inactive or unengaged members to re-spark interest and participation
- Maintain organized lead notes and interaction history within CRM or tracking tools

## Social Media & YouTube Support

- Monitor and respond to comments and inquiries on social platforms
- Direct viewers and followers toward community groups, webinars, or relevant content
- Support organic audience growth through consistent, meaningful engagement
- Stay current on platform trends and community engagement best practices

# Skills & Qualifications

## Essential

- Hands-on experience managing Telegram groups and/or Skool communities
- Strong written communication with a warm, engaging, and brand-consistent voice
- Ability to build rapport quickly and guide conversations toward action naturally
- Comfortable handling objections, questions, and member concerns professionally
- Highly organized with strong follow-up skills and attention to detail
- Self-motivated and reliable with the ability to work independently

## Technical

- Proficiency in Telegram (groups, channels, bots, pinned messages, and broadcast lists)
- Familiarity with Skool (classroom management, community posts, member onboarding, and events)
- Experience with CRM systems, spreadsheets, or lead tracking tools
- Comfortable managing engagement across Instagram, Facebook, YouTube, TikTok, or LinkedIn

## Preferred

- Experience supporting coaches, course creators, influencers, or webinar-based businesses
- Background in community management, DM setting, or online sales support
- Understanding of conversion-focused messaging, webinar funnels, and nurturing strategies
- Familiarity with audience psychology and social selling

Kindly send your updated CV along with a 1-2min self intro to apply. Thank you!