Client Success Executive Assistant

Client Success Executive Assistant (Remote | Philippines Only)

Help Entrepreneurs Win in Business and Life

At Savage Secrets, we help entrepreneurs gain financial clarity, fix cashflow challenges, build better systems, become stronger leaders, and ultimately create businesses that support their lives instead of consuming them.

We are looking for a highly organized, proactive, and detail-oriented Client Success Executive Assistant to support our Customer Success Management team and help deliver a world-class client experience.

This is not a typical administrative role.

You will play a critical role in helping our clients stay engaged, accountable, and moving forward on their business growth journey.

Key Responsibilities

* Support client onboarding and welcome processes
* Monitor and manage client communications through email, text, and CRM systems
* Coordinate scheduling, confirmations, and appointment follow-up
* Track client action items, assignments, and accountability commitments
* Maintain accurate client records, notes, and status updates
* Monitor client engagement and identify clients needing additional support
* Assist with client success reporting and retention tracking
* Prepare meeting agendas and support weekly client success operations
* Coordinate client milestone recognition, gifts, and special celebrations
* Escalate high-priority client concerns to the Customer Success Manager
* Maintain organized systems and ensure no client falls through the cracks

Who We're Looking For

You may be a great fit if you:

* Love organization and attention to detail
* Take ownership without needing constant direction
* Are proactive and solution-oriented
* Have strong written and verbal English communication skills
* Enjoy building relationships and helping people succeed
* Thrive in fast-paced environments
* Are comfortable learning new systems and technology
* Can prioritize multiple responsibilities while maintaining accuracy
* Have a high level of professionalism, integrity, and accountability

Preferred Experience

* Executive Assistant, Virtual Assistant, Client Success, Account Management, or Customer Support experience
* CRM experience (GoHighLevel, HubSpot, Salesforce, etc.)
* Calendar and inbox management
* Administrative support and project coordination
* Experience working remotely with US-based companies
* Experience supporting coaches, consultants, agencies, or service-based businesses is a plus

Before Applying

Please review our website and social media presence before submitting your application.

Website:
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We are looking for candidates who take initiative, pay attention to detail, and genuinely want to understand our mission, clients, and company culture.

How to Apply

Please send the following to:

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Subject Line:
CSM EA - [Your Full Name]

Include:

1. Your Resume

2. A 2-3 Minute Personalized Video Answering the Following Questions:**

Question 1:
Tell us about a time when you had to manage multiple urgent priorities at once. How did you d ---------- what to focus on first, and what was the outcome?

Question 2:
Imagine a client has stopped responding, missed several commitments, and appears to be disengaging from a program they invested in. How would you approach the situation while maintaining a positive client relationship?

Question 3:
After reviewing our website, social media, and online presence, what is one thing that stood out to you about Savage Secrets, and why? What specifically resonated with you about our mission, values, clients, or approach to helping entrepreneurs?

Note: Applications that do not include a resume, personalized video, the word "Cashflow" in the first sentence of the email, or the correct subject line will not be considered.**

If you're passionate about helping entrepreneurs succeed, love creating exceptional client experiences, and want to grow with a fast-moving team, we'd love to hear from you.