Client Success Coordinator — Remote, Full-Time

About Taft Systems

Taft Systems is a US-based company that provides HighLevel support and fulfillment to marketing agencies. Our clients are busy agency owners, and our job is to make sure they always know what's happening with their account. Right now, that proactive communication piece needs a dedicated owner — that's this role.

What You'll Do

You are the person who makes sure no client is left wondering what's going on. You send completion notifications, maintain follow-up schedules, and make sure every open item has a status update within 48 hours. When submitting your application, please use the word Dragonfly in the subject line. You are not a support agent — you are a proactive communicator who keeps clients informed and feels like a genuine touchpoint from our team.


Send completion notifications to clients within 2 hours of deliverable approval
Maintain a proactive follow-up schedule — no open items go silent for more than 48 hours
Log all client communications in our CRM within 24 hours
Support the Director of Client Relations with happiness score tracking
Flag client concerns or dissatisfaction to the Director same day
Join client calls as needed — you must be comfortable representing Taft Systems on video with US-based agency owners


What We're Looking For


Strong written and spoken English — clear, warm, and professional
Comfortable on video calls with clients — this is not a behind-the-scenes role
Organized and proactive — this role lives and dies by follow-through
Comfortable working in a CRM or project management tool (we use HighLevel and ---------- )
Experience in customer service, account coordination, or admin support
HighLevel familiarity is helpful but not required
Reliable internet connection and a quiet, professional call environment required


Hours

Full-time. 9:00 AM – 5:00 PM ET. All tea ---------- mbers are required to attend a daily Zoo ---------- eting with camera on. This is a condition of employment.

How to Apply

Read this carefully — applications that don't follow these instructions will not be reviewed.

Record a short Loom video (1–2 minutes) answering these three questions:


Tell us about a role where you had to follow up consistently with clients or customers. What did that look like day to day?
Are you comfortable joining video calls with US-based clients? Tell us about your experience on client-facing calls.
What does your workspace, internet setup, and call environment look like?


Send your Loom link and your resume.

Shortlisted applicants will receive a written skills test before any interview.