Client Success & Brand Operations Manager

The right person for this role thrives in structure, owns the details, and finishes what others start. They bring calm to fast-moving environments, take full responsibility for follow-through, and don’t need to be managed to get things done. They’re wired for consistency, accountability, and execution—turning big ideas into organized, repeatable results.


Role Mission
Own the organization, follow-through, and brand execution of the business so leadership can stay
focused on coaching, strategy, and growth.
Core Responsibilities
Client Success & Accountability:
• Log all coaching calls
• Track commitments and deadlines
• Send same-day recap of commitments and resources
• Monitor completion rates and flag risks or wins
Pre-Call Preparation:
• Ensure client prep is complete
• Pull performance data
• Provide a one-page snapshot before each call
Brand & Social Media:
• Execute daily engagement (interactions, comments, shares, messages)
• Coordinate and schedule weekly content
• Capture and organize content ideas
Brand Expansion:
• Support YouTube content and uploads
• Assist with website updates and content distribution
Database & Relationship Management:
• Build and maintain 36 Touch system
• Track key client dates and milestones
Operations:
• Organize Google Drive and maintain templates
• Manage email and prioritize communication
Reputation Management:
• Execute review strategy
• Track testimonials
Success Metrics
• All calls logged and recapped same day
• High client completion rates
• No missed follow-ups
• Consistent weekly content posting
• Daily engagement completed
• Organized and updated database