Client Operations Manager

ABOUT MANZANO CREATIVE
Manzano Creative is a Canadian content and Meta advertising agency based in Winnipeg, Manitoba. We help service-based businesses — dental clinics, home service companies, and contractors — generate consistent leads through video content and Meta ad campaigns.
We run multiple productions per week, manage active campaigns across multiple clients, and operate as a tight-knit remote team. Our systems run on Slack, Notion, Google Drive, and Meta Ads Manager.

WHAT THIS ROLE IS
We are looking for a Client Operations Manager — someone who wants to grow into a core role inside a fast-moving creative agency.
You will be the main point of contact for our clients. You will manage their campaigns, write their ad copy, keep them informed, and make sure they feel taken care of every single day.
We are not looking for someone who has done everything before. We are looking for someone who is eager to learn, communicates clearly, takes ownership, and genuinely wants to grow with us. We have built out full systems and SOPs for this role — you will be trained on everything.
If you are organised, people-facing, creative, and ready to take on real responsibility — this could be the opportunity you have been looking for.

WHAT YOU WILL OWN
Client Communication

First point of contact for every client from the ---------- nt they sign
Monday check-in messages and consistent ongoing communication
Answering client questions and keeping them informed and confident
Coordinating shoot days and delivering content for client review
Monthly performance reporting and results walkthroughs

Campaign Management

Setting up and monitoring Meta ad campaigns
Creating lead forms inside Meta Ads Manager
Flagging performance issues and making optimization suggestions
Ensuring CRM connections and automations are working correctly

Copywriting & Ad Creative

Writing ad scripts for paid ads and nurture videos
Writing primary text and headlines for Meta campaigns
Using AI tools to help generate and refine copy


WHAT WE ARE LOOKING FOR

Strong written English — clear, warm, and professional
Organised and able to manage multiple clients and priorities at once
Comfortable communicating directly with clients on a daily basis
Able to work independently and take initiative without constant supervision
Willing to learn new tools and systems — we will train you on everything
Reliable internet connection and consistent availability during agreed hours
Comfortable attending weekly tea ---------- etings via video call

Nice to have but not required:

Any experience with Meta Ads Manager or Facebook advertising
Familiarity with tools like Slack, Notion, or Google Drive
Any background in marketing, copywriting, or client management
Experience using AI tools like Claude or ChatGPT


WHO THRIVES IN THIS ROLE
You are a people person who loves staying organised and keeping things moving. You communicate proactively — you do not wait to be told what to do next. You are excited to learn something new and apply it immediately. You take ownership of your work and genuinely care about doing a good job. You want to be part of a team that is building something real.

WHO THIS IS NOT FOR
If you are looking for a simple task-based role with minimal responsibility — this is not the right fit. This role grows with you and we expect you to grow with it.

GROWTH OPPORTUNITY
This role has genuine room to grow in scope and compensation as the agency scales. We are building a team of operators — not a team of assistants. The right person will have long-term runway here and will become a core part of what Manzano Creative is building.

HOW TO APPLY
To be considered please include the following in your application:

A brief introduction — who you are, your background, and why this role interests you
A short paragraph on how you stay organised when managing multiple tasks or priorities
Your current availability and time zone
A short video introduction (2-3 minutes) — record yourself explaining why you are a good fit for Manzano Creative. Tell us what draws you to this type of work and what you are hoping to grow into. We are looking for clear communication, genuine interest, and good energy — not a polished production.

To apply send your application and video intro to:
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Applications without all of the above will not be reviewed.
We look forward to hearing from you.