Client Operations Manager

Remote · Full-time · $2,000+ CAD/month (Starting)

ABOUT THE COMPANY
Manzano Creative is a Canadian content and Meta advertising agency based in Winnipeg, Manitoba, serving service-based businesses — primarily dental clinics and home service companies. We run multiple productions per week, manage active Meta ad campaigns, and coordinate creative work across a distributed remote team.
Our systems run on Slack, Notion, Google Drive, GHL, and Meta Ads Manager. We move fast. We hold ourselves to a high standard of communication and execution. This is an agency environment, not a corporate one.

WHAT THIS ROLE IS
This is not a VA position. This is not an entry level role.
This is one of the most important hires inside Manzano Creative. You will own three things simultaneously — the client relationship, the campaigns, and the copy. You are the person clients hear from. You are the person who builds and monitors their campaigns. You are the person who writes their ads.
When a client signs, you take over. You onboard them, set up their systems, write their scripts, launch their campaigns, keep them updated, and make sure they get results. You work closely with the Production Coordinator to stay on top of every project so no client question ever goes unanswered.
If you need constant direction, hand-holding, or supervision — this is not the right fit. If you thrive on ownership, move fast, communicate clearly, and genuinely care about client results — read on.

WHAT YOU WILL OWN
Client Success & Communication

First point of contact for every client from the ---------- nt they sign
Full client onboarding — Notion hub setup, Slack channel, Google Drive folders, GHL sub-account
Sending the welcome message and guiding clients through onboarding steps
Monday check-in messages and consistent ongoing communication
Answering client questions about campaigns, projects, and production progress
Coordinating and confirming shoot days with clients
First delivery of content to clients for review
Receiving client revision feedback and passing to Production Coordinator
Monthly performance reporting and results walkthroughs
Keeping clients informed, confident, and retained

Media Buying & Campaign Management

Setting up Meta campaigns following Manzano Creative's proven structure
Creating and updating lead forms inside Meta Ads Manager
Mapping lead forms into GHL and ensuring leads fire correctly into Google Sheets
Daily campaign monitoring across all active client accounts
Flagging performance issues and making proactive optimization suggestions
Ensuring all tracking, automations, and CRM connections are functioning correctly

Copywriting & Ad Creative

Writing ad scripts for paid ads and nurture videos
Writing primary text and headlines for Meta campaigns
Pulling angles, hooks, and pain points from Fathom transcripts and client onboarding forms
Using AI tools to generate and refine copy based on Manzano Creative formulas and winning scripts
Sending scripts to clients for review and incorporating feedback


REQUIREMENTS

Proven hands-on experience managing Meta Ads Manager campaigns — non-negotiable
Strong understanding of Meta campaign structure — campaigns, ad sets, ads, lead forms, budgets, placements
Experience with GHL or similar CRM platforms
Excellent written English — clear, confident, and professional in every interaction
Strong copywriting instincts — you understand hooks, pain points, and what makes an ad convert
Ability to write ad scripts, primary text, and headlines independently
Experience working inside Slack, Notion, and Google Drive
Comfortable communicating directly with clients in a professional and warm manner
Highly organized with strong attention to detail
Ability to work independently without constant supervision or reminders
Expected to attend and participate in weekly tea ---------- etings via video call
Reliable internet connection and consistent availability during agreed hours


NICE TO HAVE

Previous experience working inside a content or advertising agency
Familiarity with direct response copywriting frameworks
Experience using AI tools such as Claude or ChatGPT for copy refinement
Understanding of video production workflows
Experience reading and working from sales call transcripts or onboarding forms


WHO THRIVES IN THIS ROLE
The people who do best here are proactive, organized, and take genuine ownership of their work. They communicate clearly and professionally without being asked. They notice what needs to happen before being told. They understand both the creative and analytical sides of advertising. They care about client results — not just completing tasks. They are comfortable being the face of the agency to clients on a daily basis.

WHO STRUGGLES IN THIS ROLE
If you need detailed instructions for every task, send short or vague responses, wait to be told what to do next, or become overwhelmed under pressure — this role will not be a good fit. We respect your time and ask that you respect ours.

GROWTH OPPORTUNITY
This role has genuine room to grow in scope and compensation as the agency scales. We are building a team of operators and leaders — not a team of assistants. The right person will have long-term runway here and will become a core part of what Manzano Creative is building.

HOW TO APPLY
To be considered, please include all of the following in your application:

A brief introduction — who you are, your background, and why this role interests you
Specific examples of Meta ad campaigns you have managed — industries, budgets, and results if possible
A writing sample — share a piece of ad copy, a script, or primary text you have written previously
A short paragraph describing how you stay organized when managing multiple clients and priorities at once
Your current availability and time zone
A short video introduction (2–3 minutes) — record yourself explaining why you are a strong fit for Manzano Creative specifically. Tell us what you know about what we do, what draws you to this type of agency, and how your experience maps to this role. We are looking for clarity, confidence, and genuine interest — not a polished production

Applications without all of the above will not be reviewed.
We look forward to hearing from candidates who are serious about this opportunity.