Client Experience & Operations Assistant (Virtual Assistant)

Your Beauty Sanctuary is seeking a reliable, organized, and proactive Virtual Assistant to support daily business operations for a growing beauty and wellness business.

This role is ideal for someone with customer service, salon, spa, or appointment-based business experience.

Responsibilities include:

• Client follow-up and rebooking outreach
• Responding to inquiries through email, social media, and messaging platforms
• Appointment scheduling and calendar management
• Sending appointment reminders and review requests
• Posting updates to Google Business Profile
• Organizing client records and business reports
• Assisting with administrative tasks and special projects
• Social media scheduling (content will be provided)

Requirements:

• Strong written and verbal English communication
• Excellent organizational skills
• Attention to detail
• Reliable internet connection
• Customer service experience
• Ability to follow systems and processes

Preferred Qualifications:

• Experience working with salons, spas, estheticians, or service-based businesses
• Experience with GoHighLevel, Fresha, Google Business Profile, or similar software

This position will begin with approximately 5-10 hours per week with opportunities for additional responsibilities as the business grows.