Call Center Representative

Job Summary

We are looking for a friendly and hard-working customer service associate to join our growing team. The individual in this role is be responsible for answering all incoming calls and emails, fielding customer questions and complaints, and transferring potential leads to our sales ---------- ndidates should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.

Duties and Responsibilities:
Field incoming calls in a timely manner throughout shift
Identify customer questions, complaints, concerns, and overall needs
Provide sufficient answers and solutions to all customer queries
Handle customer complaints respectfully and professionally
Redirect customers to appropriate departments and teams when appropriate
Generate leads for sales team by screening callers and identifying potential sales opportunities
Ensure all voicemails are answered immediately
Maintain professional relationships with customers through ongoing excellent customer service
Follow up with callers on complaint/question status, ensure resolution
Collaborate with call center team members, sales team members, and other company departments to ensure overall customer and product satisfaction
Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
Follow all communication procedures, policies, and guidelines during every customer interaction
Perform duties and responsibilities with our customers’ satisfaction as your number one priority

Requirements and Qualifications
High school diploma or equivalent (GED) required
Customer service experience prefered
Familiarity with CRM systems a plus
Excellent interpersonal communication skills
Strong phone skills i.e. diction, active listening
Ability to communicate and interact with a variety of people, both externally with customers and internally with company team members and other departments
Time management skills
Ability to multitask
Outgoing, friendly, compassionate personality