CSR & Dispatch

At Limo Miami, we set the standard for luxury transportation. As a trusted partner of Miami’s most prestigious hotels and elite travelers, we deliver an exceptional experience through precision, professionalism, and five-star service. We don’t just drive—we elevate.

Your Role

You will be the front line of communication between clients, chauffeurs, and operations. You must manage time-sensitive requests, calmly handle high-end clientele, and coordinate vehicles in real time. This role blends customer care with logistical control.

Responsibilities

Customer Service:

Answer calls, WhatsApp, texts, and emails promptly with a professional tone
Assist clients with booking requests, ETA inquiries, changes, and concerns
Provide polished service aligned with Forbes Travel Guide standards


Dispatch:

Monitor ongoing jobs via dispatch software (Limo Anywhere or similar)
Assign trips efficiently based on location, vehicle type, and chauffeur availability
Communicate updates clearly with chauffeurs via phone, SMS, or app
Handle unexpected delays, traffic, or last-minute changes with grace


Administrative:

Confirm ride details in advance (flight tracking, hotel pickups, VIP notes)
Record trip activity and escalate issues to supervisors when necessary
Assist in reporting errors, delays, or client concerns to management


Requirements

Fluent in English (spoken and written)
Excellent communication & phone etiquette
1+ year experience in customer service, dispatch, or call center environment
Fast and stable internet, headset, quiet work environment
Proficient in Google Sheets, WhatsApp, Gmail, and dispatch apps
Strong attention to detail and ability to multitask under pressure
Comfortable working nights/weekends (Miami time zone)


Preferred (but not required)

Experience with U.S.-based transportation companies or travel industry
Familiarity with Limo Anywhere software
Background in hospitality, hotels, or VIP guest relations
Miami geographic knowledge


What Success Looks Like

Calls answered in under 3 rings
100% booking accuracy
Chauffeurs dispatched on time
Calm tone under pressure
Clients feel like VIPs—every interaction


Compensation & Perks
First week of training unpaid, performance evaluation
Monthly salary of $500/month upto $200/month bonus
Bonus opportunities based on quality and accuracy
Long-term growth within the company for top performers
Work-from-home flexibility
Direct mentorship from Limo Miami’s leadership