Business Systems, Technology & Operations Manager

Business Systems, Technology & Operations Manager

Remote (Philippines-Based) | Full-Time | Competitive Salary

Are You a Systems Thinker Who Thrives on Optimisation & Innovation?
We’re looking for a dynamic, strategic, and tech-savvy leader to take charge of our business systems, technology, and operations. If you love optimising workflows, managing digital platforms, and leading operational efficiency, this role is for you!

About Us:
We are Australia’s premier photography studios, bringing together a team of passionate creatives, marketing experts, and operations specialists. For over 18 years, we’ve been market leaders: constantly evolving—embracing new technologies, refining processes, and pushing creative boundaries to deliver the best experience for our clients.
This is your chance to be part of a company that values innovation, efficiency, and excellence in every aspect of its business.

What You'll Be Doing:
Business Systems & Technology Management:
• Oversee and maintain CRM platforms (Salesforce, MyStratus) and ensure system efficiency.
• Manage telephony systems (Avaya Cloud) and troubleshoot technical issues.
• Maintain and optimize various marketing platforms (Klaviyo, MailChimp, Canva, ProSelect).
• Administer Microsoft 365 and ensure seamless business operations.

Process Optimisation & Automation:
• Identify and implement efficiency-driven process improvements across the company.
• Document workflows using SOPs, Flow Charts, and best practices.
• Develop and manage automation tools (Zapier, Make) to streamline tasks and reduce manual effort.

Operational & HR Systems Leadership:
• Oversee and maintain HR platforms (Deputy, Employment Hero).
• Lead HR-related functions including recruitment, compliance, and employee engagement.
• Collaborate with IT partners to ensure smooth network, hardware, and software operations.

Data & Reporting Management:
• Develop and maintain company-wide reporting dashboards using Tableau, Power BI, Microsoft SQL, and Triple Whale.
• Use data-driven insights to enhance decision-making and business performance.

Cross-Team Collaboration & Leadership:
• Liaise with Salesforce developers, website developers, IT MSPs, and production suppliers to drive business improvements.
• Lead initiatives that enhance operational efficiency and technology-driven solutions.

What We’re Looking For:
- 5+ years of leadership experience in operations, business systems, or technology management.
- Strong English communication skills (verbal & written).
- Hands-on experience with CRM platforms, IT systems, automation tools, and marketing technology.
- Proven ability to streamline business processes, optimize workflows, and implement automation.
- Experience in data analytics, reporting (Power BI, Tableau, SQL), and system administration.
- A proactive problem-solver who thrives in a fast-paced, tech-driven environment.
- Ability to manage multiple projects, collaborate cross-functionally, and lead teams remotely.

Why Join Us?
- Work for an Industry Leader – Be part of Australia’s top photography studios, known for our excellence and innovation.
- Impactful Role – You'll be at the centre of driving business efficiency and digital transformation.
- Innovative Culture – We embrace technology, automation, and forward-thinking solutions.
- Work-Life Balance – Remote-based position with a flexible, results-driven work culture.
- Growth Opportunities – Be part of a dynamic, global team with room to innovate and lead.
- Competitive Compensation – Salary based on experience, plus exciting career growth potential!

REQUIRED: Please submit your answer to this question via a video submission
Screening questions:
1. Introduce yourself and discuss your experience using the following platforms/systems:
Salesforce, MyStratus, Avaya Cloud, Ring Central, Klaviyo, Mailchimp, Canva, Proselect, Microsoft365, WordPress, WooCommerce, Deputy, Employment Hero, Tableau, PowerBI, Microsoft SQL, Triple Whale, Zapier, Make
2. What is your salary expectation?
3. Do you have 5+ years experience in Operations management?
4. . Process improvement is a key part of this role. Can you provide an example of a workflow or automation you implemented that improved efficiency in a previous company? What tools did you use, and what was the impact?

Ready to Make an Impact? Apply Now!
Send your resume and a short cover letter outlining your experience and why you’d be the perfect fit for this role.
We can’t wait to hear from you!