Business Systems, Processes & Automation Specialist (Remote)

About Us
We’re a dynamic digital services agency delivering everything from social media recovery to high-converting funnels. As we launch new offers and scale existing ones, we need a seasoned expert to architect, automate, and implement the systems and workflows that keep our operations running like clockwork.

Role Overview
As our Business Systems, Processes & Automation Specialist, you will design, document, automate, and deploy end-to-end operational frameworks for each new service or product launch. You’ll translate high-level concepts into repeatable SOPs, build custom automations that eliminate manual work, and ensure every offer is delivered smoothly, efficiently, and profitably.

Key Responsibilities
Process Design & Documentation

Map current and future workflows for onboarding, delivery, support, and upsells

Create clear, step-by-step Standard Operating Procedures (SOPs) and playbooks

Automation & Systems Implementation

Architect and build automations using Zapier, Make/Integromat, native platform automations, or custom scripts

Configure and integrate tools (CRMs, project management, billing, reporting) to automate manual tasks end-to-end

Monitor automation health, troubleshoot errors, and iterate for greater efficiency

Offer Enablement

Collaborate with sales and marketing to understand each new offer’s requirements

Develop intake forms, checklists, and dashboards that feed directly into automated workflows

Continuous Improvement

Track KPIs and process metrics to identify bottlenecks

Refine automations and workflows based on performance data and team feedback

Train tea ---------- mbers on new systems, automations, and best practices

Cross-Functional Collaboration

Partner with developers, designers, and project managers to roll out system changes and integrations

Liaise with external vendors or freelancers for specialized automation tasks

Qualifications
3+ years designing, scaling, and automating systems/processes for online businesses (agency or SaaS preferred)

Proven expertise with automation tools like Zapier, Make/Integromat and native automations within GoHighLevel, ClickUp, or similar platforms

Strong documentation skills—able to turn complex workflows into simple, actionable guides

Comfortable with data analysis and dashboard creation (Google Sheets, Data Studio, or BI tools)

Excellent written and verbal English communication

Preferred Skills
Familiarity with digital marketing funnels, client success workflows, and subscription services

Basic HTML/CSS for customizing web forms and landing pages

Experience training remote teams and managing change rollouts

Ability to thrive in a fast-paced, entrepreneurial environment

What We Offer
Compensation: $500 USD per month

Fully remote work with flexible hours

Performance bonuses tied to automation efficiency gains

Opportunity to shape the backbone of a rapidly growing agency

Supportive team culture focused on innovation and scale

How to Apply
Please submit your resume and a brief cover letter that includes:

An example of a system or automation you designed from scratch and its impact

The tools and platforms you used to implement it

Your availability to start

We’re looking for someone who can turn ideas into rock-solid, automated systems—if that’s you, let’s build greatness together!