Billing Support Analyst - Remote

Company Overview

The Compliance Services Organization didn't exist. We built it.

MP1 Solutions pioneered the Compliance Services Organization (CSO) — a new category of operating partner built to replace the fragmented vendor model that has defined compliance programs for decades. Built on the foundation of MedPro Disposal, the nation's largest privately-held medical waste company serving 35,000+ providers across 48 states over the past 15 years, MP1 Solutions extends that operational infrastructure, vendor network, and customer trust into a category we're actively building — and leading. We're doing it with a technology-forward approach, actively developing the AI infrastructure that will make this model smarter, faster, and more scalable as we grow.

What we do: We operate as the single compliance partner for non-acute healthcare facilities — consolidating every obligation into one coordinated program, assigning one dedicated account manager as the point of accountability, and actively managing the underlying vendor ecosystem through continuous evaluation, negotiation, and optimization on the practice's behalf.

Why it matters: Regulated facilities across the country are managing compliance the same fragmented way they always have. We're changing that — and we're looking for people who want to help build what comes next.

Our technology: We're actively building the AI infrastructure that sits behind this model — automating compliance tracking, surfacing risks before they become problems, and creating a system that gets smarter with every client we add. If you want to build at the intersection of compliance and technology, you're in the right place.

Our impact: Our clients never have to worry about something falling through the cracks — obligations are coordinated, tracked, and documented in one place. We audit costs, eliminate overcharges, and deliver proof of compliance that always keeps practices inspection ready. Every client has one dedicated account manager who owns their program end to end. And unlike a traditional vendor relationship, our model is designed to get better over time — continuously re-evaluated, optimized, and improved with every client we serve.

Position Overview:
The Billing Support Analyst is the financial backbone of MedPro Disposal’s client lifecycle — ensuring every account is billed accurately, every discrepancy is resolved promptly, and every month-end close is executed without gaps. This role is designed for a tenured billing professional who owns their work end-to-end: from new account setup and billing audits to specialty program management and inbox triage, with the precision and autonomy that keeps the organization’s revenue engine running clean. Success means zero billing errors reaching clients, faster resolution cycles, and a finance team that can scale confidently because its foundation is airtight.

Key Responsibilities:
1. New Customer Set-Up
• Set up new customer accounts in the billing system, ensuring accurate entry of service agreements, contact details, and pricing schedules.
• Process pending business set-up through to completion upon receipt of hauler confirmation.
• Verify account completeness before the first billing cycle to prevent setup-related invoice errors.

2. Audit Billing / Reconciliation
• Audit billing records for accuracy, identifying discrepancies, missing charges, or data entry errors.
• Reconcile account data between service records and billing entries to maintain clean, reliable account histories.
• Review customer usage data to identify over-allotment occurrences and generate accurate additional charges across service types:
? Third-party hauler over-allotment
? Per container charges
? Pharmaceutical billing
? Hazardous waste billing
? Other applicable service types as assigned

3. Finance / Mailback Support Tasks
• Provide Level 2 and Level 3 billing support, resolving escalated issues beyond frontline scope.
• Support mailback program billing and related finance tasks as assigned.

4. Billing Inbox Management
• Monitor the billing inbox daily, triaging and routing incoming requests to the appropriate tea ---------- mber or queue.
• Communicate with internal teams — including Sales, Operations, and Customer Service — to resolve account setup questions and billing discrepancies.

5. Month-End Close Support
• Assist with month-end close activities including charge posting, invoice review, and reconciliation tasks.
• Pull invoices and account data to support close reporting and ad-hoc management requests within defined turnaround windows.

6. Specialty Billing Account Support
• Support billing operations for specialty accounts, adhering to each account’s unique invoicing rules, contract terms, and reporting requirements.
• Ensure accuracy and timeliness across specialty program billing cycles, including:
? Premise
? Humana
? Conviva
? Tempus
? Additional specialty accounts as assigned

Qualifications
Required:
• Minimum 3-5 years of billing, accounts receivable, or finance operations experience; prior remote/offshore work for a US-based employer strongly preferred.
• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Proficient in Salesforce CRM and Microsoft Office Suite (Excel at intermediate-to-advanced level required).
• Demonstrated ability to work independently and manage billing workflows with minimal supervision — this role is not a training position.
• Exceptional attention to detail with a track record of catching and correcting data discrepancies before they reach clients.
• Strong written and verbal English communication skills — comfortable corresponding directly with US-based internal teams.
• Comfortable with US business hours (CST) and experienced working across time zones in a remote-first environment.

Nice-to-Have:
• Experience with Striven ERP or similar recurring billing platforms.
• Familiarity with medical waste, healthcare compliance, or regulated-industry billing.
• Exposure to specialty account billing with unique contract terms or invoicing rules.

Compensation & Benefits:
• Salary Range: $4.50-$5.50/hr
• Permanent work-from-home
• Monday–Friday, 8:00 AM–5:00 PM CST (Manila: 9:00 PM–6:00 AM PHT)
• Fixed weekends off (Saturday & Sunday)
• Work Anniversary Bonus
• No work with pay on US Holidays
• Paid Leaves after 6 months of employment!

Basic Technical Requirements:
• Your own laptop/desktop PC with the following minimum specs: i5 5th gen and above/AMD equivalent; 8GB RAM; Mozilla or Chrome installed; Windows 10 upwards.
• A consistent and stable internet connection of at least 20Mbps
• With back-up computer, internet connection and power supply
• Noise-canceling headset/headphones
• A quiet and dedicated workspace at home

Application Process:
1. Your most updated resume.

2. Submit to all of these emails:

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Equal Employment Opportunity Statement
MedPro Disposal and MP1 Solutions are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.