Appointment Setter / Virtual Assistant

Aglow Outdoor Lighting is seeking a dependable and organized Appointment Setter / Virtual Assistant to join our expanding team. In this role, you'll be responsible for communicating with customers, coordinating appointments, providing administrative assistance, and helping ensure our daily operations run smoothly and efficiently.

Important: Application Requirement

Applications will only be considered if you submit a Loom video introduction. Please do not apply if you are not sending a video.

Record a short Loom video introducing yourself and answering the questions below:

-Your name and location
-Your previous experience as a Virtual Assistant or in related roles
-Whether you're currently working, and where
-What tools are you familiar with (e.g., CRM systems, Google Workspace, Meta Ads, Canva, customer service platforms)
-Your experience with social media or lead management (Instagram, Facebook messages, responding to leads, scheduling estimates, following up, etc.)
-Why you'd be a good fit for Aglow
-Your availability
-Your internet setup and workspace (working hours, internet speed, and whether you have a quiet environment for calls)

Please send your Loom video link via message. We look forward to learning more about you.

Job Responsibilities

Customer Communication

-Answer incoming phone calls from customers
-Make outbound calls to follow up with leads and clients
-Respond to customer inquiries and messages
-Schedule appointments and confirm bookings

Administrative & Operational Support

-Manage and organize inbox communications
-Update CRM and customer records
-Handle data entry and maintain organized records
-Support day-to-day business operations

Team Collaboration

-Communicate with the team using Slack
-Manage tasks and documentation using Notion
-Record and review instructions and training through Loom

Job Requirements

We're looking for candidates who have:

-Strong verbal English proficiency (very important)
-Clear and confident phone communication skills
-Strong written English
-Excellent attention to detail
-The ability to work independently and stay organized
-A reliable internet connection
-Comfortable learning and using new technology

-Experience with the following tools is a plus:

-Meta Business (Instagram, Facebook, WhatsApp)
-Google Workspace (Docs, Sheets, Gmail, Drive)
-Notion
-Slack
-Loom
-CRM systems
-AI tools such as ChatGPT

Previous experience as a Virtual Assistant, administrative assistant, or customer support representative is preferred but not required.